Claims Rep I - Subrogation

Provides prompt subrogation investigation, evaluation and communication to the claims departments on open claim files and handles subrogation recovery efforts on closed claim files where third party responsibility has been identified. Authorizes expense recovery payments in accordance with assigned authority limit to enhance collection efforts. May handle, monitor and/or assign collection efforts to outside vendors as appropriate. Documents claim files with all pertinent information. Handles subrogation files of the lowest complexity. May have minimal exposure to subrogation files of moderate complexity. This position may be used for employees who are new to claims or who have limited claims experience and knowledge.

This role will be filled following our hybrid work model at our Davenport, IA office.

• Participates in claims educational courses to learn about claim subrogation file handling.
• May obtain recorded statements, obtaining pertinent information i.e., police and medical reports, appraisals, estimates and scene photographs to support recovery efforts.
• Gains experience in determining minimal to moderate liability exposure.
• Evaluates minor to sometimes moderate recovery claims and payments made in order to establish a clear and concise disposition plan to recovery dollars.
• Documents all decisions, correspondence, reports and discussions that occur during the evaluation and investigation of the file.
• Recovers, settles and may pay claims having minor exposures within assigned authority limits.
• Negotiates liability and damages with third party carriers.
• Responds to arbitration filings on claims involving disputed damages and liability.

Additionally, you will:

• Obtains and maintains state adjuster licenses as required and adheres to state specific compliance issues for assigned jurisdictions regarding recovery efforts/guidelines.
• Learns about detecting potential problems or trends that require additional review, investigation or research.
• Receives recovery claim assignments from manager and directly from established workflow and systems.
• Confers with higher level technical claim personnel for guidance and direction to ensure the file is handled properly.
• Learns the necessary steps to determine if subrogation exists and takes steps necessary for recovering all potential dollars.
• Monitors claim files during initial and residual periods to ensure file currency.
• Refers claims that exceed assigned authorization limits to higher levels.
• Performs other job-related duties as assigned from time to time.

Talent Acquisition Specialist

Donna Paschall

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.