What You'll Do:
- Conduct quality control reviews of potential claims opened by the Claims Intake team to ensure accuracy, completeness, and adherence to established standards.
- Verify that quality control and data entry requirements are consistently met for all potential claims.
- Document and communicate quality review findings and trends to NIC management.
- Serve as a regional and process-specific subject matter resource, providing guidance and support to internal stakeholders.
- Act as a liaison between Claims Centers and Claims Intake associates to promote effective communication and process alignment.
- Investigate and resolve claim package discrepancies escalated by the Claims Intake team or Claims Centers.
- Respond to inquiries from claimants and Claims Center personnel within established service level timeframes.
- Escalate complex or sensitive issues to NIC management or Claims Centers as appropriate.
- Support the testing and implementation of new processes, system enhancements, and future technology releases.
- Perform initial claim evaluations and triage to determine claim type, urgency, and appropriate routing.
- Review submitted documentation, identify missing information, and request additional materials needed to initiate the claims investigation process.
- Serve as the first point of contact for customers regarding potential claim filings and general claims-related inquiries.
- Receive and process potential claims submitted via phone, email, fax, and mail.
- Research internal First American transaction systems to identify related transactions and obtain supporting documentation.
- Enter and maintain accurate claim information within the claims management system.
- Scan, upload, and organize supporting documentation to ensure complete electronic claim files.
- Prepare and distribute claimant acknowledgements and related correspondence.
- Route notices of claim to the appropriate Claims Center based on geographic and operational guidelines.
- Assess potential claims for urgency and promptly notify Claims Centers of high-priority matters requiring immediate attention.
What You'll Bring:
- High School diploma or equivalent required; Bachelor's degree preferred.
- Typically 3+ years of experience in title, escrow, mortgage, customer service, administrative support, or a related field.
- Working knowledge of title and escrow processes and/or mortgage industry practices preferred.
- Exceptional attention to detail with a strong commitment to accuracy and quality.
- Strong technical proficiency with the ability to navigate multiple systems and applications simultaneously.
- Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Excellent verbal and written communication skills with the ability to interact professionally with customers and internal partners.
- Strong organizational, time management, and prioritization skills.
- Demonstrated ability to manage multiple tasks, meet deadlines, and perform effectively in a fast-paced environment.
- Self-motivated team player with a customer-focused approach and strong problem-solving skills.
Pay Range: $17.68 - $23.56 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- High school diploma or equivalent
- Three or more years of experience in title, escrow, mortgage, customer service, administrative support, or a related field
- Exceptional attention to detail and commitment to accuracy and quality
- Strong technical proficiency and ability to navigate multiple systems and applications simultaneously
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
- Excellent verbal and written communication skills
- Strong organizational, time management, and prioritization skills
- Ability to manage multiple tasks, meet deadlines, and perform effectively in a fast-paced environment
- Self-motivated team player with a customer-focused approach and strong problem-solving skills
- Bachelor's degree
- Working knowledge of title and escrow processes and/or mortgage industry practices
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
