Job Title: Claims Manager – Partner Programs
Location: Austin, TX / Dallas, TX / San Jose, CA / Morristown, NJ
Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs)
About Hippo:
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.
About You:
The Claims Manager – Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships.
What You’ll Do:
Program Oversight & Execution
- Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements
- Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality
- Conduct file reviews and QA audits to identify trends and improvement opportunities
- Assist in implementation and maintenance of claims guidelines and best practices
- Support onboarding of new programs including TPA setup, workflows, and reporting requirements
Operational Support & Reporting
- Analyze claims data and KPIs to identify emerging trends and performance issues
- Prepare stewardship and performance reports for internal stakeholders and program partners
- Track and follow up on corrective action plans
- Support reinsurance reporting and documentation requirements
- Assist with regulatory audits, data calls, and compliance reviews
Stakeholder Collaboration
- Serve as a primary point of contact for TPAs on routine matters
- Partner with underwriting, actuarial, finance, and legal teams
- Participate in program-level meetings and continuous improvement initiatives
Professional Development
- Build expertise in coverage analysis, reserving, litigation management, and regulatory compliance
- Support senior team members on complex claims
- Participate in training and development opportunities
Must Haves:
- 5–8 years of claims handling or program oversight experience
- Experience working with TPAs, MGAs, or delegated authority programs preferred
- Strong understanding of claims fundamentals
- Familiarity with multi-state regulatory environments
- Strong analytical, organizational, and communication skills
- Proficiency in Microsoft Excel and claims systems
Nice to Have:
- Experience in program business or fronting carrier environment
- Exposure to reinsurance reporting
- Industry designations such as AIC, CPCU, or ARM preferred
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available for onsite employees
The Morristown, NJ base pay range for this role is $120,000 - $150,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo CCPA
Skills Required
- 5–8 years of claims handling or program oversight experience
- Strong understanding of claims fundamentals
- Familiarity with multi-state regulatory environments
- Strong analytical, organizational, and communication skills
- Proficiency in Microsoft Excel and claims systems
- Experience working with TPAs, MGAs, or delegated authority programs
- Experience in program business or a fronting carrier environment
- Exposure to reinsurance reporting
- Industry designation such as AIC, CPCU, or ARM
Hippo Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hippo Insurance and has not been reviewed or approved by Hippo Insurance.
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Healthcare Strength — Company materials and job listings describe multiple medical plan options with employer‑paid dental and vision, with some describing 100% employer‑paid medical/dental/vision for employees and, in some cases, families. Listings also reference life insurance, disability coverage, FSAs, and an EAP.
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Leave & Time Off Breadth — Flexible or unlimited PTO is advertised across company materials. Time off is presented as broadly available, with mechanics to be confirmed by role and location.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers is highlighted, alongside adoption and infertility reimbursements in benefit summaries. These family‑building supports are consistently emphasized in external benefit descriptions.
Hippo Insurance Insights
What We Do
Hippo’s more than just a home insurance company, its reimagined home protection, helping our customers identify and resolve issues in their homes before they become major headaches. Hippo offers complimentary smart home devices with smart home discounts, home care services that include home wellness checkups and layers in advanced technology that’s focused on preserving our customers’ properties and their pocketbooks. In just over three years, we’ve grown to protect hundreds of thousands of homeowners in 31 states, reaching over 70 percent of the US homeowners population, and aim to reach 95 percent of homeowners by 2021. Hippo has raised $359 million in total funding with a recorded $1.5 billion valuation. Most recently, the company announced a $150 million Series E funding round led by venture capital firm FinTLV.
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