Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Great American Financial Institution Services (FIS) specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns.
FIS insures all forms of collateral securing mortgages, retail installment contracts and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, watercraft and aircraft.
https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/financial-institution-services
The FIS Division is currently searching for a Claims Operations Associate in our downtown Cincinnati office. The Claim Operations Associate is an entry-level position that provides administrative and operational support to the Claims team. This role is ideal for candidates beginning their career in insurance or claims operations. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. The initial training period will be 5 days a week in-office.
Essential Job Functions and Responsibilities
Assists with setting up new claims and entering basic information into claims systems.
Provides administrative and claim processing support to the Claims department.
Organizes, prepares, and maintains claim file documentation and records.
Makes initial contact with claim-related parties (such as insureds or agents) following established procedures.
Gathers required documents and information to support claims handling and investigations.
Enters claim notes and updates claim activity under guidance from the claims team.
Follows company policies, procedures, and regulatory requirements when handling claim-related tasks.
Learns and uses claims systems and internal tools with training support.
Develops foundational knowledge of insurance concepts, claims processes, and compliance requirements.
Works collaboratively with team members and asks questions as needed to learn the role.
Performs other duties as assigned.
Job Requirements
Associate’s or Bachelor’s degree preferred (or equivalent experience).
Office, administrative, customer service, or data entry experience is a plus.
Strong attention to detail and organizational skills.
Effective written and verbal communication skills.
Business Unit:
Financial Institution ServicesBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- Associate's or Bachelor's degree preferred
- Office, administrative, customer service, or data entry experience
- Strong attention to detail and organizational skills
- Effective written and verbal communication skills
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
