The Role
Support UK and EU claims operations by improving processes, ensuring regulatory compliance, maintaining process documentation and mapping, enhancing reporting and dashboards, liaising with IT for system improvements, addressing audit recommendations, and delivering ad-hoc projects.
Summary Generated by Built In
As a Claims Operations Analyst, you will play a vital role in supporting the overall claims function, focusing on our UK and EU claims handling entities. You will work closely with the Claims Operations Manager and collaborate with various departments within CFC. Your contributions will be invaluable in maximizing efficiencies, ensuring compliance, and supporting strategic projects.
About the role
You will be key to promoting and driving operational efficiencies across the claims department. Your responsibilities will include but are not limited to:
- Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
- Stay up-to-date with regulatory requirements and developments related to claims handling, and communicate necessary steps to the Claims leadership team.
- Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
- Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence.
- Produce and update claims process mapping and flows.
- Collaborate with the Management Information team to improve claims reporting and dashboards.
- Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
- Review claims system functionality and work with IT to drive efficiencies and implement system changes.
- Investigate and respond to claims audit recommendations.
- Handle ad-hoc Claims Operations tasks and projects as required.
About you
The suitable candidate will posses these qualities :
- Strong organizational skills, excellent time management, and the ability to juggle multiple tasks and meet deadlines.
- Critical thinker with strong problem-solving skills.
- Exceptional written and oral communication skills, with attention to detail and the ability to communicate professionally with various stakeholders, including senior management.
- Ability to work both autonomously and as part of a team in a high-paced environment.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Deep understanding of end-to-end claims processes
- Knowledge of UK and EU regulatory requirements for claims handling
- Experience assessing and streamlining operational processes and governance
- Ability to create and maintain process documentation, process maps and guidelines
- Experience working with Management Information teams to improve reporting and dashboards
- Experience reviewing claims system functionality and working with IT on system changes
- Strong organizational, time-management and multitasking skills
- Excellent written and verbal communication, with stakeholder management experience
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
