The Role
Manage Employer’s Liability and Public Liability claims from notification through resolution. Responsibilities include investigating evidence, assessing liability, maintaining accurate records, managing reserves and settlements, liaising with insurers, brokers, solicitors, claimants, and internal stakeholders, meeting regulatory and service requirements, handling customer enquiries, supporting litigation and reporting, and identifying process improvements.
Summary Generated by Built In
We are looking for a Claims Officer to join our Claims & Insurance team within Legal Services. You will be responsible for (handling) a portfolio of Employer’s Liability (EL) and Public Liability (PL) claims from initial notification through to resolution, ensuring claims are handled fairly, efficiently, and in line with company procedures and regulatory requirements.
You will work closely with insurers, brokers, solicitors, loss adjusters, and internal stakeholders to drive claims to a timely conclusion while delivering excellent customer service throughout the process. This is a fast-paced role requiring the ability to manage a large and varied caseload, meet demanding deadlines, and balance competing priorities effectively.
The role provides an excellent opportunity for someone looking to develop a career in claims management and general litigation, particularly candidates working towards, or prepared to undertake a recognised legal qualification or those with experience within claims, insurance, customer service, or a related operational environment.
You will work closely with insurers, brokers, solicitors, loss adjusters, and internal stakeholders to drive claims to a timely conclusion while delivering excellent customer service throughout the process. This is a fast-paced role requiring the ability to manage a large and varied caseload, meet demanding deadlines, and balance competing priorities effectively.
The role provides an excellent opportunity for someone looking to develop a career in claims management and general litigation, particularly candidates working towards, or prepared to undertake a recognised legal qualification or those with experience within claims, insurance, customer service, or a related operational environment.
Key Responsibilities
- Handle a caseload of Employer’s Liability and Public Liability claims from inception through to settlement or closure.
- Liaise with claimants, insurers, brokers, clients, solicitors, loss adjusters, and other external stakeholders to progress claims effectively.
- Gather, review, and analyse evidence to support claims investigations and liability assessments.
- Maintain accurate and comprehensive claim records, ensuring all actions and decisions are documented appropriately.
- Ensure claims are managed within agreed service levels, regulatory requirements, and organisational procedures.
- Monitor and manage claims reserves, settlement recommendations, and recovery opportunities where appropriate.
- Support the management of insurer relationships and ensure claims are referred and escalated in accordance with policy requirements.
- Provide regular updates to internal stakeholders, including operational teams and management.
- Handle customer enquiries professionally and empathetically, delivering excellent customer service throughout the claims journey.
- Support the Claims & Litigation Manager to Identify risks, trends, and opportunities for process improvement and make recommendations to enhance claims performance.
- Work collaboratively with colleagues across the business to obtain information, resolve issues, and achieve positive customer outcomes.
- Assist the Claims & Litigation Manager with reporting, audits, litigation management, and ad hoc projects as required.
- Proactively identify opportunities to improve claims handling processes and contribute to continuous improvement initiatives.
Experience and Qualifications
- Working towards, or prepared to undertake, a recognised legal qualification (such as CILEX, LPC, SQE, Law Degree) or equivalent claims handling experience.
- Previous experience in claims handling, insurance, customer service, utilities, legal services, or a related environment desirable.
- Experience handling a large and varied caseload within a fast-paced operational environment.
- Strong organisational skills with the ability to prioritise competing demands and meet challenging deadlines.
- Excellent communication and stakeholder management skills, with the confidence to engage with clients, customers, brokers, insurers, solicitors, and other stakeholders.
- Strong attention to detail and a conscientious approach to work.
- Ability to investigate issues, analyse information, and make balanced decisions.
- Good understanding of customer service principles and a commitment to delivering positive customer and client outcomes.
- Resilient and adaptable, with the ability to work effectively under pressure.
- Strong IT skills, including Microsoft Office applications.
- A continuous improvement mindset with a willingness to challenge existing processes and identify better ways of working.
- A team player with the ability to work independently while maintaining high standards of accuracy and professionalism.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Working towards or prepared to undertake a recognised legal qualification such as CILEX, LPC, SQE, or a law degree, or equivalent claims-handling experience.
- Previous experience in claims handling, insurance, customer service, utilities, legal services, or a related environment.
- Experience handling a large and varied caseload in a fast-paced operational environment.
- Strong organisational skills and ability to prioritise competing demands and meet deadlines.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and conscientious approach to work.
- Ability to investigate issues, analyse information, and make balanced decisions.
- Good understanding of customer service principles and commitment to positive customer and client outcomes.
- Resilience and adaptability under pressure.
- Strong IT skills, including Microsoft Office applications.
- Continuous improvement mindset and willingness to improve processes.
- Ability to work collaboratively and independently while maintaining accuracy and professionalism.
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
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