The Role
The Claims Negotiation Specialist engages with insurance adjusters to negotiate claim settlements, advocating for clients and managing files until completion. Responsibilities include phone communication, strategic negotiation, and escalating issues when necessary.
Summary Generated by Built In
This is a remote position.
Are you the type of person who doesn't take "No" for an answer? Do you thrive in a debate? We are looking for a Claims Negotiation Specialist to act as the voice of our company.
You will pick up where our technical team leaves off. Once our estimators build the file, You are the Closer. Your job is to pick up the phone, engage with insurance adjusters, and ensure our clients get every penny they are owed.
We are not looking for roofing experts; we are looking for fearless communicators. If you have a background in sales, collections, or customer retention, we can teach you the insurance policies. We can’t teach grit—you need to bring that with you.
Why This Role?
- The Thrill of the Win: Every claim is a negotiation. You get to use logic, facts, and policy rights to turn a $10,000 offer into a $20,000 approval.
- Clear Career Path: You will master the "Escalation Ladder," learning high-level negotiation tactics that apply to any industry.
- Autonomy: You own your pipeline. As long as the results are there, you manage your own workflow.
What You Will Do
- Pick Up the Phone: You are the frontline. You will call adjusters to present our findings and advocate for the scope of work.
- Verbal Jiu-Jitsu: When an adjuster denies a valid line item, you don’t hang up. You use the data provided by our Estimators to explain why they are wrong and why they need to pay.
- Climb the Ladder: If a Desk Adjuster stalls, you don't wait. You escalate the file to their Supervisor or the Insurance Agent to get movement.
- Close the Loop: You manage the file until the final check is cut and the project is fully funded.
Requirements
What We Are Looking For
- Resilience: You are comfortable with conflict. You remain professional and cool-headed even when the person on the other end is being difficult.
- Agility: You can switch strategies mid-conversation. If "Strategy A" isn't working, you pivot to "Strategy B."
- Sales/Collections DNA: You treat every claim like a deal that needs to be closed. You follow up relentlessly.
- Coachability: You are eager to learn our specific "Process Flow." We have a winning formula; you just need the discipline to follow it
Benefits
Why You’ll Love Being Part of the Team
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security
- Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
- Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
- Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
- Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards
- Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
- Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
- 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
Skills Required
- Background in sales, collections, or customer retention
- Ability to handle conflict professionally
- Strong negotiation and communication skills
- Openness to follow a structured process
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Outsource Access is a business process outsourcing (BPO) and virtual assistant firm that connects businesses with fully managed, trained, and affordable staff from the Philippines. They offer a wide range of services including digital marketing, HR, customer service, and accounting to help businesses scale and improve profitability.
