About Fetch
At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.
Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.
About the Industry
The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.
About the Role
In this remote role, you will be our people manager overseeing a team of 10-15 claim adjusters. The key skills required fall into two main categories: leadership and claims-specific expertise, which emphasize the ability to motivate, coach, and develop a team while maintaining high standards of claims handling.
Manage the following job titles:
- Claims Processor: Entry-level adjusters who handle incoming emails, fast-track claims, wellness claims, and other tasks as assigned
- Claims Adjuster: Adjudicate claims according to policy terms, review medical records, process determinations, verify coverage, consult with veterinary practices, maintain quality assurance, and productivity
- Senior Claims Adjuster: Adjudicate claims according to policy terms, review medical records, process determinations, verify coverage, consult with veterinary practices, maintain quality assurance and productivity, participate in SOP creation, handle customer escalation calls, process first-line reassessments, and support other adjusters.
- Coaching and Mentoring: The ability to provide constructive feedback, identify individual strengths and weaknesses, and create development plans.
- Motivation and Empowerment: Inspiring the team to meet and exceed goals, fostering a positive and collaborative work environment, and empowering adjusters to take ownership of their work.
- Performance Management: Setting clear expectations and key performance indicators (KPIs), conducting regular performance reviews, and addressing performance issues in a timely and effective manner.
- Conflict Resolution: Mediating disputes between team members or with external parties and maintaining a respectful and professional atmosphere.
- Change Management: Guiding the team through new policies, procedures, or technology implementations with clear communication and support.
- Emotional Intelligence: Being able to understand and empathize with the team's challenges, especially in a high-stress environment like claims adjusting.
A manager of claim adjusters must also have a strong foundation in the work their team performs.
- Deep Claims Knowledge: A comprehensive understanding of the entire claims process, from initial reporting to final settlement.
- Regulatory Compliance: Knowledge of relevant insurance laws, regulations, and industry best practices.
- Analytical and Problem-Solving Skills: The ability to review complex claims, identify potential issues (like fraud or litigation risks), and guide the team toward appropriate solutions.
- Negotiation: Experience in negotiation is crucial for advising and supporting adjusters on difficult cases.
- Technical Proficiency: Familiarity with claims management software and other industry-specific tools.
- Attention to Detail: The ability to review claim files and ensure accuracy and thorough documentation.
Qualifications:
- Minimum of five years of experience as a veterinary technician.
- Bachelor's degree in veterinary science, CVT, or equivalent preferred.
- Property and Casualty Adjuster license in good standing preferred; ability to complete and pass state adjuster licensing.
- Reliable with good attendance.
- Able to work a minimum of 40 hours per week, with occasional weekends and extra hours as needed.
- Reliable high-speed internet connection (minimum 100 Mbps download and 30 Mbps upload speed).
- A quiet, dedicated workspace free from disruptions.
- Office workspace large enough for two 19” dual monitors, laptop, mouse, keyboard, and headset.
- Ability to set up and connect equipment shipped to your home (with instructions and remote IT support).
Why Join Fetch
- Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
- Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)
- When in office, enjoy complimentary lunch daily, and pets are always welcome
- Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive
Compensation
- The pay range for this position is $75,000 - $85,000 on a full-time basis
- Along with base salary, your position may qualify for additional bonuses
- This position is eligible for the Company’s bonus plan(s)
Benefits & Perks
At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.
- Comprehensive Medical, dental, and vision plan for you and your family
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
- Highly competitive 401(k) matching
- Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
- Paid company (9) holidays, including (1) floating holiday
- Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
- Educational Assistance Program
- Fetch Discount Perks Program
- Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
- NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
- Employee Referral Incentive
- Tuition Assistance
- Commuter Benefits
- Employee Assistance Program (EAP)
Recruiting Fraud Alert
At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.
EEO Statement
Fetch is proud to be an equal opportunity employer.
We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.
If you need assistance or an accommodation to apply, please contact us at [email protected]
Read our Privacy Notice for California Residents
Top Skills
What We Do
Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. We offer the most complete pet insurance coverage in the U.S. and Canada. But our commitment to pets and their parents doesn’t stop there. We also champion causes that strengthen the bonds between pets and people — from supporting Project Street Vet, a nonprofit that provides free veterinary care to the pets of those experiencing homelessness, to raising hundreds of thousands of dollars in aid for animals displaced by natural disasters and developing groundbreaking tools that help pet parents better support their pets’ health. Fetch is proud to be the preferred pet insurance provider for shelters across North America. Since 2018, we’ve contributed over $9 million to support shelters and the vital work they do to find forever homes for dogs and cats. Helping pets live healthier, happier lives alongside the people who love them is at the heart of our mission. To advance that mission, we created the Fetch Veterinary Advisory Board, a team of leading veterinarians, industry experts, and pet health specialists whose expertise helps shape our products, policies, and tools. Every decision we make is guided by what’s best for pets and their families. None of this would be possible without the talented, passionate people who make up our team. We’re a team of over 350 passionate pet lovers and pet parents worldwide. Fetch employees are pet lovers who are motivated by deepening the human-pet connection. As part of that culture, we’re honored to partner with Autism Speaks, an organization dedicated to creating a more inclusive world for all individuals. We also embrace inclusive hiring practices and foster supportive workplace environments so that every employee feels empowered to thrive. Fetch offers more coverage. More money back. More peace of mind. That’s why we’re proud to protect over 500,000 dogs and cats — and counting!
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