Looking for a role that will have a meaningful impact on Claims in Europe?
Come and progress your career in our European Claims team here at Markel.
Join us and play your part in something special!
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
The opportunity:
We have an exciting opportunity for a Claims Governance & Oversight Manager (m/f/d), based in Munich.
We aim to be the most customer-focused and agile Claims team on the market, working proactively and collaboratively across Markel International while upholding the highest standards of integrity.
Our Claims team partners with colleagues company-wide to achieve results and deliver outstanding service.
What you’ll be doing:
- Working closely with Claims Divisional Heads, you will conduct a review of the delegated claims handling end to end process to include coverholder and TPA due diligence; performance against SLAs; production of delegated reports; production and oversight of the annual audit schedule. Post-review to carry out ongoing management of the delegated claims handling process and recommend any changes to our processes
- End-to-end reviewing of the Claims Department’s Expert Panel process, collaborating with Claims Divisional Heads and Legal, Regulatory and Compliance conduct. Implement changes to ensure the Panel is fit for purpose and required TOBAs are in place. Post-review to carry out ongoing oversight of the Expert Panel
- Managing the Claims peer review process, including completing a sample of peer reviews; collating and analysing the data; and where necessary working with the Claims Divisional Heads to ensure that peer reviews are completed and submitted within the quarterly cycle. Identifying any deficiencies and/or improvements and reporting on these to the Head of Claims Operations
- Overseeing the Markel International SE Claims Handling Manual, to include collating any feedback from the Claims team regarding uncertainties or requests for clarification or ideas for improvement
- Leading all aspects of the Claims Authority process, streamlining the process and improving as necessary to ensure maximum accuracy
- Participating in Market working groups representing Markel International SE Claims in order to report back on any regulatory or market initiatives and respective impact
- Project management of Claims change initiatives
- Working with Claims Divisional Heads and Claims team members, to recommend, manage and deliver changes / upgrades / enhancements to Claims for systems and workflow tools and associated metrics and benefits
Our must-haves:
- Extensive experience in a Claim’s operational environment or equivalent
- Knowledge of the regulatory environment for Claims management and oversight
- Familiarity with due diligence, performance management and audit requirements for outsourcing Claims handling to third parties
- The ability to build, maintain and influence relationships across an organisation to achieve desired results
- Experience in managing projects and delivering change initiatives
- Strong Microsoft Office, specifically Microsoft Excel, and generally IT savvy
- An aptitude and willingness to learn in-house and external Claims systems
- Excellent written and verbal communication skills
- Fluency in English and German essential. Additional knowledge of either Dutch, French, Spanish or Italian an advantage
- A positive attitude and a collaborative work ethic
- The legal right to live and work in the country you are applying to
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
A competitive package with additional local benefits in a modern office environment
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Skills Required
- Extensive experience in a Claims operational environment or equivalent
- Knowledge of the regulatory environment for Claims management and oversight
- Familiarity with due diligence, performance management and audit requirements for outsourced Claims handling
- Ability to build, maintain and influence relationships across an organisation
- Experience in managing projects and delivering change initiatives
- Strong Microsoft Office skills, specifically Microsoft Excel; generally IT savvy
- Aptitude and willingness to learn in-house and external Claims systems
- Excellent written and verbal communication skills
- Fluency in English and German
- Knowledge of Dutch, French, Spanish or Italian
- A positive attitude and a collaborative work ethic
- Legal right to live and work in the country you are applying to
Markel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Markel and has not been reviewed or approved by Markel.
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Healthcare Strength — Comprehensive coverage includes medical, prescription, dental, vision, and telehealth, complemented by company-sponsored wellness programs and free fitness/mindfulness apps. Feedback suggests expanded mental-health resources and wellness incentives further enhance support.
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Retirement Support — Retirement offerings include 401(k) and other financial protections that can add meaningful long-term value. Feedback suggests strong company matching and retirement contributions are a notable part of the package.
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Leave & Time Off Breadth — A broad suite includes paid time off, corporate holidays, parental leave, hybrid work, volunteer time, and education support. Feedback suggests PTO accrual grows with tenure and can include an option to buy extra days.
Markel Insights
What We Do
At Markel, we believe in hard work, a zealous pursuit of excellence, and fairness in all our dealings. Markel Corporation (NYSE: MKL) is a global Fortune 500 company headquartered in Richmond, Virginia. We seek to be a leader in each of our pursuits, with insurance being our primary business. As a market leader for specialty insurance, reinsurance, and investment operations around the world, Markel embodies integrity, commitment, teamwork, and innovation in every day operations. We are encouraged to look for a better way to do things. Since our founding in 1930, we have sought to know our customers’ needs and to provide quality products and service. Markel specializes in providing coverage for hard-to-place risks for a variety of niche markets including: • Agricultural and equine risks • Reinsurance for large risk enterprises such as oil rigs • Event cancellation insurance for weddings, concerts, and sporting events • Inland marine coverage for fine art collections • Environmental pollution • Yachts, ATVs, and motorcycles At Markel we provide an atmosphere in which people can reach their personal potential. We are results-oriented, and we continually strive for a better way to do things. The Markel approach is one of spontaneity and flexibility. Markel helps employees balance work and social activities. Markel gives you the keys to success! Keeping an open mind and learning new skills allows our associates to stay ahead of the marketplace. Above all, we enjoy what we are doing. There is excitement here that comes from innovating, creating, striving for a better way, sharing success with others…winning. That is the Markel Style.
