Claims Director

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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As a Claims Director based in Bangkok, you will lead claims function and manage a team of adjusters. This includes conducting full lifecycle analysis of claims, physical site visits, general marketing, business development amongst clients etc.

The role includes:

• Leading the development and implementation of claims strategy, ensuring optimisation of claims operations to minimise costs and maximise service levels;
• Coaching, developing and motivating team members to ensure delivery of the required standards;
• Manages an appropriate file/ claims load of more complex claims and seeks to achieve a high standard of professional work at all times;
• Examines insurance policies and other documents to determine coverage;
• Undertakes site visits, inspecting damage/ loss where necessary;
• Negotiates claims settlements in line with client contracts;
• Responds to Insureds, Carriers & Brokers in a timely manner within Sedgwick’s KPI;
• To render technical advice as and when needed by management/ team members;
• To assist the company in business development and marketing as assigned
• To assist in establishing policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements;
• To assist management in establishing business plan with goals and objectives for the partnership;
• Provides support, guidance, leadership and motivation to promote maximum performance;
• To drive SLAs and KPIs and achieve key target performance;
• Ensure technical accuracy of the highest standard and produce reports of the highest quality;
• Performs other duties as assigned;
• Supports the organization's quality program(s).

• Minimum bachelor degree or holds insurance certifications (i.e  ANZIIF, AICLA etc).
• Minimum 3 years of leadership experience, with proven experience managing teams and acting as a key interface between senior leadership and operational staff.
• Strong people management and coaching capability, with the ability to motivate, develop and align teams.
• Excellent communication and stakeholder management skills.
• Experience operating in a similar or related market environment is preferred.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.