Claims Customer Support Representative
Job Summary: The Claims Customer Support Representative position is responsible for assisting and supporting the claim adjusters and managers by collecting, entering and dispersing claims-related information.
- Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.
- Key data into claims system upon first notice of loss.
- Complete tasks assigned by the claim adjusters and managers in a professional and timely manner.
- Perform other duties as assigned by management.
Education/Training Requirements: Associate’s degree preferred, but not required.
Experience/Specialized Skills: Minimum of two years experience working in a customer service role required. Bilingual in Spanish required. Strong telephone and typing skills required. Intermediate computer skills (word processing, spreadsheets, databases, Internet, email) required.
Special Considerations
Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone). Frequent concentration, standing, walking, handling, reaching, and grasping. Occasional bending, kneeling and lifting (up to 25 lbs.). Heavy use of computer and office equipment.
Additional Requirements: Occasional travel may be required. Periodic work outside of standard business hours or on weekends may be required.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- At least two years of customer service experience
- Bilingual Spanish proficiency
- Strong telephone skills
- Strong typing skills
- Intermediate computer skills, including word processing, spreadsheets, databases, Internet, and email
- Associate's degree
What We Do
Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations since 1939. It distributes its products nationwide through select professional general agents. Canal provides comprehensive insurance products and services including auto liability, motor truck cargo, physical damage, trucker’s general liability coverages and risk management services. Canal Insurance Company is located in Greenville, SC, and continues to grow through the knowledge and commitment of its employees.
