Claims Coordinator

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.

Job Summary:

Pumpkin is seeking a Claims Coordinator who will report to the Supervisor, Claims. The Claims Coordinator is responsible for ensuring our claims have the information needed to allow for investigation, evaluation, and settling of insurance claims.

Job Location: Remote- USA

Main Responsibilities:

• Coordinate requests for veterinary medical records from a team of claims adjusters
• Make outbound requests for medical records via phone, e-mail, fax, mail, or via our claims management system
• Interact with clinics & insured via email and phone to clarify and obtain the correct & accurate medical records needed as directed by members of the claims team
• Index received medical records to the proper claims file and document claims files appropriately
• Own process for generating claims that are received through email, mail, fax, or other channels
• Primary responsibility for all correspondence received via email, mail, fax, or other channels
• Process wellness claims independently and accurately
• Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment
• Manage multiple requests, tasks, and stakeholders efficiently and effectively

Basic Qualifications: 

• 1 year relevant experience working in a veterinary clinic
• Education: High school diploma or equivalent
• Proficiency in MS Excel and G-Suite tools
• Only United States residents will be considered for this role

Preferred Qualifications:

• Accurate and efficient data entry skills, with the ability to input large volumes of information quickly and error free
• Roll-up-your-sleeves mentality – does what it takes to get the job done
• Strong organizational skills, with the ability to attend to multiple concurrent tasks
• Proactive in identifying problems and providing detailed solutions
• Ability to learn quickly, take direction and work independently
• Detail-oriented, adaptable, flexible and able to accuracy and successfully execute priorities and tasks to completion.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business.  Hours to be determined between employee and director

#li-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)