Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirement and meet service objectives.
Job Description:
• Review, assess and approve shield claims within service turnaround time.
• Ensure output is accurate and compliant to internal policy and regulatory requirement and meet service objectives
• Manage claims investigation
• Attend to service recovery, complaint, appeal, enquiry
• Coach, supervise and guide subordinates in providing accurate and prompt services to advisers and claimants
• Conduct medical claims technical workshops for agency force
• Identify process shortcomings and implement improvement
• Plan and organize resource and headcount for business needs
• Manage working relation with external parties – CPFB, auditor, regulator, agency leaders, bancassurance partners
Who we are looking for:
Competencies & Personal Traits
• Team player, mature, with excellent leadership quality.
• Good knowledge of hospital admission, discharge and claims processes.
• Good medical knowledge and claims settlement procedure.
Working Experience
• Former medical practitioner experience as doctor, nurse, health therapist or healthcare provider will be an added advantage
• At least 5 - 7 years of experience in managing claims operations
Professional Qualifications
• LOMA certified or equivalent
Education
• Degree with good credit in English and Mathematics
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- At least 5 - 7 years of experience in managing claims operations
- LOMA certified or equivalent
- Degree with good credit in English and Mathematics
- Former medical practitioner experience as doctor, nurse, health therapist or healthcare provider
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
