About the role | He Aha Te Tūranga
As a Claims Consultant, you'll play a key role in supporting customer care by accurately processing claims, managing service queues, and building strong relationships to deliver exceptional customer experiences.
Efficiently assess claims in line with product terms to minimise risk and ensure accurate underwriting practices by working with the underwriting team.
Deliver service excellence by processing claims and correspondence within agreed service level timeframes.
Provide professional, courteous, and accurate advice to clients, consistently meeting or exceeding service standards.
Based in our Auckland hub, operating on a rotating roster from Monday to Friday, with 8 hour shifts between 8:30am and 5:15pm (for example, starting between 8:30am-9:15am, therefore finishing any time between 4:30pm-5:15pm).
The position starts on 21 September 2026 and requires your commitment to a six-week training program at our Auckland office. Following training, you’ll enjoy a flexible arrangement with a mix of in-office and work-from-home days.
About you | Ko Wai Koe
You are motivated and detail-oriented with strong communication and administration skills, committed to delivering exceptional customer service. Your collaborative nature and initiative make you a valuable team player who thrives in a fast-paced environment, with proven experience in claims assessment and decision-making.
Strong decision-making, problem-solving, and customer-focused mindset with excellent written and verbal communication skills.
Proven ability to deliver accurate outcomes for customers
Ideally a background in claims assessment within life, health or travel insurance
A reliable team player who shows initiative, punctuality, and a willingness to support others.
If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today!
About nib | Ko Wai Mātou
Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.
We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:
Free health, life, income protection insurance + discounts for family AND fitness incentives.
Join a supportive and dedicated team where you can develop and enhance your career
Hybrid work environment with the flexibility to work from home and the office
An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
Short term incentive programmes
Diversity, equity and inclusion | Te kanorau me te whakaurunga 🌈
We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.
Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.
Next Steps: If you’re shortlisted, you’ll receive an email from Sapia.ai with online chat-based questions to complete. Please note, completing this is essential to progress to the next stage.
Skills Required
- Proven experience in claims assessment and decision-making
- Strong written and verbal communication skills
- Attention to detail, problem-solving and customer-focused mindset
- Ability to deliver accurate outcomes for customers
- Availability to attend a six-week training program in Auckland starting 21 September 2026
- Willingness to work a rotating Monday–Friday roster with 8-hour shifts (start times between 8:30am–9:15am)
- Reliable team player with initiative, punctuality, and willingness to support others
- Background in claims assessment within life, health, or travel insurance
- Completion of a background check (including criminal history) prior to employment
What We Do
As a trusted health partner, we support the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. We believe that by giving our members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health. Our team of over 1,200 employees throughout Australia, New Zealand, Ireland and the United States all share in our purpose of your better health. nib operates and supports employees and members from all corners of the world. Our organisation acknowledges and respects the custodianship that Indigenous peoples have on their lands and waterways
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