Claims Consultant-Surety

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Claims Consultant, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment.  Your passion for surety claims to deliver coaching for junior staff, development and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

What you’ll do here:

• Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.

• Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.

• Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.

• Provides coaching to file handlers working on a specific exposure related to a complex default.

• Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.

• Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.

• Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.

• Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.

• Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.

• Assist management with driving changes as needed and help strategize initiatives for the department as they arise.

• Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table:

• Legal degree is required and currently called to a provincial bar.

• Minimum of 5 years of surety claim experience or 3-6 years experience in construction and contract law.

• Management, coaching and mentoring experience is an asset.

• Self-starter with the ability to work independently under minimal supervision

• Excellent analytical and decision-making skills with attention to detail

• Strong negotiation

• Ability to work well under pressure and meet deadlines

• Flexibility with travel, as required

This role is eligible for employee referral bonus. #myReferrals3000

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.