The Claims Consultant is considered an expert in managing insurance claims on an individual and portfolio level for our clients. The Claims Consultant must have technical knowledge and experience in insurance claims handling and risk mitigation techniques. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results is also critical to the overall success of this position.
PRIMARY RESPONSIBILITIES:
Process submissions within the claims process lifecycle for agencies and insureds assigning to the appropriate claim’s firm.
Respond to requests from agencies and insureds for help in understanding a specific claim. Handle requests from claims adjusters for assistance in gathering additional data or documentation around a specific claim.
Work with adjusters, policyholders and other parties to close and mitigate current losses and prevent future losses.
Review and interpret adjuster reports and provide necessary information to various parties upon inquiry.
Interpret policy coverages and be able to explain basic policy provisions
Supports advisors in securing new business, by performing a baseline risk assessment that will identify opportunities in a prospect’s claims management program
KNOWLEDGE, SKILLS & ABILITIES:
Possess strong knowledge of property and casualty insurance contracts to include HO3, HO4, HO5 HO6 and master policy programs.
Ability to drive a claim from first intake through the process to satisfactory submission of the first notice of loss.
Outstanding knowledge and ability to use MS Office Word and Excel in the execution of their daily duties.
Possess the aptitude to learn new systems, programs, and technology driven business tools.
Ability to work independently and prioritize assignments.
Strong communication skill with unflappable professional demeanor under pressure. Display impeccable patients
Demonstrate firm’s core values, exuding behavior that is aligned with corporate culture.
EDUCATION & EXPERIENCE:
Minimum of 5 years experience within a client/customer facing or support role in the insurance industry preferred.
5+ years' experience in claims
Be willing to obtain any state required License within a specified time frame from starting employment with the firm.
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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- Minimum of 5 years experience within insurance industry
- 5+ years' experience in claims
- Ability to obtain state required License
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
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Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
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Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
