Claims Compliance Assurance Manager

At RAC, we’re committed to creating a safer, more sustainable and connected Western Australia. Our Insurance Claims team plays a critical role in supporting members when they need us most, and we’re looking for a Claims Compliance and Assurance Manager to lead the strategic oversight of compliance, assurance and risk across the Claims function. 

This is a senior leadership role responsible for strengthening compliance maturity, ensuring regulatory obligations are met, and protecting positive member outcomes across all claims activities. 

What you’ll be responsible for 

• Leading the strategy, governance and continuous uplift of Claims compliance and assurance frameworks. 

• Providing strategic oversight of quality assurance across all Claim types to drive improved outcomes, service levels and member experience. 

• Ensuring regulatory, process and system changes impacting Claims are effectively designed, implemented and embedded. 

• Monitoring emerging insurance and regulatory trends, assessing impacts to Claims and leading appropriate strategic responses. 

• Acting as the senior escalation point for compliance and regulatory matters within the Claims division. 

• Providing trusted advice to leaders, balancing regulatory requirements, member outcomes and operational considerations. 

• Leading and developing the Compliance & Assurance function, including the Compliance & Assurance Lead. 

• Driving a strong risk culture across Claims, providing guidance and challenge where compliance or risk standards are not met. 

What you’ll bring 

• Significant experience within general insurance claims, with strong exposure to compliance, assurance or risk management. 

• Senior leadership experience within a regulated environment. 

• Demonstrated success influencing senior stakeholders and driving compliance outcomes across complex organisations. 

• Experience leading specialist or professional teams. 

• Strong understanding of the general insurance regulatory environment. 

• Ability to interpret legislation, regulatory expectations and industry codes, translating them into practical governance and assurance frameworks. 

• Proven ability to set risk-based priorities and strategic work programs. 

• Exceptional influencing and advisory skills, with confidence challenging senior leaders to achieve compliant outcomes. 

• High levels of resilience, professionalism and discretion when managing complex regulatory matters. 

• Tertiary qualification in risk, compliance, insurance, finance, business or a related discipline, or equivalent experience. 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• An environment that values ongoing career development  

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance 

• Opportunities for community engagement and corporate volunteering  

Apply online – send us your CV showcasing what you can bring to the team. 

Applications Close COB Friday 1st May 2026.