Claims Audit Manager - Household Claims

Claims Audit Manager – Household Claims

Location – Leicester, London or Bexhill – Hybrid (though a strong degree of flexibility on how often you’re expected to be in the office)               

Welcome to Hastings Direct – From our Group HR Director Pam Angel
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 
 

Role overview  
 

You’ll be leading, motivating and developing a team of Household Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. You’ll need an appropriate technical knowledge skill base for this role as we continue our growth across our Audit team and Household Claims.
 

Job details – you’ll need to have demonstrable experience in: 
 

•  Managing and leading a team of auditors to deliver against the designated audit programme and schedule

•  Ensuring focus on identifying and recommending business solutions to resolve systematic issues

•  Overseeing the delivery of balanced, accurate and evidenced feedback to Audit leaders, technical development and Insurer Services, highlighting strengths, areas of developments and providing focused solutions where appropriate

•  Ensuring the development of mechanisms for tracking and reporting on audit performance remains in place

•  Continually driving the improvement and quality of data capture, with regular reviews of internal templates to ensure root cause is clear and concise

•  Operate and ensure auditors adhere to an escalation procedure
   

Essential skills we would love you to have:   
 

•  Household claims operation experience (ideally including complex/higher value claims) with a strong understanding of audit principles, scoping documents, root cause analysis and reporting

•  Understanding of objective setting, coaching and people development for the benefit of team members and the wider business

•  Strong ability to interpret and analyse data sets and able to communicate this to stakeholders in the right way

The interview process
 

Our interview process involves the below:  

• Recruiter screening call  

• 1st stage interview with our Hiring Leader (1 hour via Microsoft Teams)

• 2nd interview with one of our other senior leaders 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website  Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers 
 

Regrettably we are unable to offer sponsorship for this role.
 

Benefits: in addition to a competitive salary and £5k car allowance you will also receive… 

Flexible working – we champion a flexible hybrid working approach –  please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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