Claims Analyst

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Must-Have Skills:

• Familiarity with basic insurance theories is preferred.
• Excellent English reading and writing skills; fluent spoken English is a strong plus.

Individual Accountabilities:

• Review overseas claims cases within authorized limits based on company claims policies as well as relevant medical and legal knowledge.
• Handle claim reviews for life insurance, accident insurance, and health/medical insurance, ensuring high-quality delivery within the required turnaround time.
• Collect, compile, and analyze claim cases, and perform verification and follow-up processing.
• Provide suggestions for improving claims-related processes, role responsibilities, rules, and system functionalities, and assist in developing and optimizing relevant procedures.
• Coordinate and communicate with various departments as needed during the claims process, and promptly resolve issues.
• Assist supervisors in team management and performance oversight.
• Complete other tasks assigned by the supervisor.

Job Requirements:

• Bachelor’s degree or above; majors in English, medicine, or nursing are preferred.
• Experience in multinational companies or foreign-funded enterprises is a plus.
• Strong English reading and writing skills (CET-6 or above), with the ability to proficiently read English documents.
• Strong data analysis and writing skills; excellent interpersonal communication and organizational coordination abilities; detail-oriented, rigorous, and highly responsible.
• Strong communication skills and team spirit.
• Ability to adapt to a fast-paced working environment.
• Willingness to travel for short-term training.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].