Claims Senior Analyst

Must-Have Skills:

• Familiarity with fundamental insurance concepts; holding a LOMA Associate, Life Management Institute (ALMI) certification is a strong plus.

• Excellent English reading and writing skills; fluent spoken English is preferred.

Individual Accountabilities:

• Review overseas claims cases within authorized limits based on company claims policies and relevant medical and legal knowledge.

• Handle claim reviews for life insurance, accident insurance, and health/medical insurance, ensuring high-quality service delivery within required turnaround times.

• Collect, compile, and analyze claims cases, and conduct necessary verification and follow-up actions.

• Provide recommendations for improving claims-related processes, job responsibilities, rules, and system functionalities, and assist in process and rule development.

• Coordinate and communicate with relevant departments as required during the claims process, and promptly resolve issues.

• Assist supervisors with team management and performance oversight.

• Undertake other responsibilities assigned by the supervisor.

Job Requirements:

• Bachelor’s degree or above; majors in English, medicine, or nursing are preferred.

• Over 2 years of work experience in multinational companies or relevant claims experience in life/health insurance; solid understanding of insurance theory and claims-related expertise.

• Strong English reading and writing skills (CET-6 or above), with the ability to proficiently read English documentation.

• Strong analytical and writing skills; excellent interpersonal communication and organizational coordination abilities; detail-oriented, rigorous, and highly responsible.

• Strong communication and team collaboration skills.

• Ability to adapt to a fast-paced working environment.

• Willingness to travel for short-term training.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].