As a Claims Advisor, you will serve as a trusted advocate for clients throughout the claims lifecycle, helping them navigate complex insurance claims while delivering exceptional service and support. Acting as the primary liaison between clients, insurance carriers, adjusters, vendors, and internal teams, you will provide strategic guidance, facilitate timely claim resolution, and ensure clients receive the full value of their insurance programs.
This role is ideal for an insurance professional who enjoys building relationships, solving problems, and serving as a consultative partner to clients. You will collaborate closely with Account Management, Risk Management, and Carrier partners to drive positive claim outcomes and enhance the overall client experience.
Key Responsibilities- Manage and oversee a portfolio of commercial and/or personal insurance claims from initial notice of loss through final resolution.
- Serve as a dedicated advocate for clients, providing guidance, education, and support throughout the claims process.
- Review claims documentation, coverage provisions, and loss details to ensure accuracy, completeness, and compliance with policy terms.
- Collaborate with insurance carriers, adjusters, attorneys, medical providers, and third-party vendors to facilitate efficient claim handling and favorable outcomes.
- Monitor claim activity and proactively follow up on open claims to expedite resolution and address potential issues.
- Analyze claim trends, loss data, and performance metrics to identify opportunities for risk mitigation and claims cost reduction.
- Prepare claim reviews, stewardship reports, and loss summaries for clients and internal stakeholders.
- Bachelor's degree or equivalent combination of education and relevant industry experience.
- 2-5 years of insurance claims, broker claims advocacy, carrier claims handling, or risk management experience.
- Proficiency with claims management systems, Microsoft Office Suite, and reporting tools.
- Industry designations such as AIC, CPCU, ARM, or CRM are a plus.
Physical Demands and Work Environment:
The employee must be able to effectively manage the demands of a fast-paced work environment. This includes the ability to adapt to changing priorities, handle multiple tasks simultaneously, and maintain composure under pressure while meeting deadlines and performance expectations.
This position requires the ability to sit and work at a computer for extended periods of time. The employee must be able to focus on tasks involving prolonged screen time and perform repetitive motions such as typing and mouse use in a standard office environment. Regular phone communication is an essential part of this role. The employee must be able to make and receive calls as part of their daily responsibilities, communicate effectively and professionally, and provide accurate information in a clear and courteous manner.
Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
Pay Range:
$51,800 - $72,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/.
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
Skills Required
- Bachelor's degree or equivalent combination of education and relevant industry experience
- 2-5 years of insurance claims, broker claims advocacy, carrier claims handling, or risk management experience
- Proficiency with claims management systems, Microsoft Office Suite, and reporting tools
- Industry designations such as AIC, CPCU, ARM, or CRM
- Ability to manage a fast-paced work environment, adapt to changing priorities, and handle multiple tasks
- Ability to sit and work at a computer for extended periods, perform repetitive motions, and conduct regular phone communication professionally
Risk Strategies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Risk Strategies and has not been reviewed or approved by Risk Strategies.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision along with HSA and FSA options. Disability, life/AD&D, and wellness resources add to the sense of broad core protection.
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Wellbeing & Lifestyle Benefits — Lifestyle supports extend beyond core insurance to include EAP, legal services, identity-theft protection, voluntary supplemental plans, pet insurance, and transit benefits. Flexible work arrangements (in-office, hybrid, or remote depending on role) also contribute to perceived total-rewards value.
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Leave & Time Off Breadth — Time-off and leave offerings include paid time off, holidays, parental leave, and bereavement leave. PTO is often characterized as generous, though exact accrual and carryover details are not consistently specified publicly.
Risk Strategies Insights
What We Do
At Risk Strategies, part of the Brown & Brown team, we help our clients protect those things that matter most to them. We help them see the way forward in a complex world with specialty insight, practical advice, and custom insurance with a vast network of specialists in Property & Casualty, Employee Benefits, Private Client, as well as Consulting Services and Financial and Wealth Management solutions. We are a different kind of insurance brokerage – bringing a strategic, holistic, specialist approach to our clients, so they can face the future with confidence. We love what we do, and it shows. For five straight years, we were named one of the Best Places to Work by Business Insurance. In 2025, we earned certification as a Great Place to Work for the second year in a row. Risk Strategies is an Accession Risk Management Group company, a family of specialty insurance distribution and risk management companies powered by a shared vision of delivering a superior client and employee experience.
