Job Description:
Claims Administrator
Location: Crewe, Onsite
What This Role Is All About
Are you passionate about delivering outstanding customer service? Do you have an eye for detail and a commitment to getting things right first time? If so, a career as a Claims Administrator at Likewize could be the perfect fit for you.
In this role, you’ll be at the heart of the customer journey, providing high‑quality support to customers making mobile insurance claims. You’ll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process. This will all be within a dynamic call centre environment and on behalf of our valued clients.
Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we don’t all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.
Your Key Areas of Focus
Be a trusted expert, providing clear, accurate information to customers whenever they need support
Manage and process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey
Confidently recognise and respond to vulnerable customers with care and professionalism
Deliver outstanding customer service across multiple channels, including inbound calls and email communications
Respect the value of information by following Likewize's data protection / information security policies and procedures
What We’re Looking For
A natural customer‑focused approach, with the confidence to adapt your style to suit different personalities and situation
Strong communication skills, with the ability to build rapport and hold engaging, professional conversation
Excellent organisational skills, enabling you to multitask, prioritise effectively, and manage your time in a fast‑paced environment
Strong computer literacy, with the confidence to work across multiple systems and programmes simultaneously
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
To learn more about who we are, visit our website at www.likewize.com.
Where We Work
Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available.
Once you’re here, you’ll also find plenty of added perks. Paying for a gym membership? You can cancel it when you join us, as our Crewe office has a free on-site gym, open seven days a week.
The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms.
All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.
Ensure Fairness & Embrace Differences
Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.
Skills Required
- Customer-focused approach with ability to adapt style to different personalities and situations
- Strong communication skills to build rapport and hold professional conversations
- Excellent organisational skills, ability to multitask and prioritise in a fast-paced environment
- Strong computer literacy and confidence working across multiple systems and programmes simultaneously
- Manage and process mobile insurance claims efficiently and accurately
- Deliver outstanding customer service across multiple channels including inbound calls and email
- Confidently recognise and respond to vulnerable customers with care and professionalism
- Follow data protection and information security policies and procedures
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
