The Claims team has an opportunity for an Administrative Support Specialist. In this role you will be responsible for supporting the department by ensuring quality work through extreme attention to detail, timely processing of requests & documents, compliance to state regulations, and excellent customer service. The ability to work independently within a team in a fast-paced environment is a must.
Are you ready to get in the driver’s seat?
Responsibilities:
- Provide exceptional customer service internally & externally.
- Showcase quality listening to understand & address each request.
- Demonstrate solid time management skills.
- Produce results by executing tasks and staying action oriented.
- Maintain compliance through timely processing.
- Maintain a high level of accuracy.
- Monitor the phone queue for call volume and remains available for all calls throughout their shift.
- Understand how to setup new losses and what services we offer.
- Maintain accuracy in documentation, executing tasks, and communicating with the team.
- Monitor various work queues as outlined by management.
- Multitask through multiple systems.
- Listen to understand & identify needs of the department.
- Showcase excellent time management.
- Assist the department with various initiatives.
- Assist with bulk payment vendors and with any questions or processes.
- Lead team huddles.
- Assist with gathering information for certified policies, EUOs, Coverage Reviews and SIU files.
- Assist with gathering items for DOI complaints and Regulatory State Audits.
- Assist with maintaining CAT coding in Diamond loader and update department staff.
- Assist in updating processes.
- Lend support in processing items for the ERN.
Requirements:
- Must be customer focused, detail and action oriented
- Can work independently or within a group
- Excellent verbal and written communication skills
- Ability to maintain confidential information
- Demonstrate proficiencies with computer software
- Must exhibit core values
- Must maintain impeccable attendance
- Must be licensed and bondable
- Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable
Other things to note
This position is open to U.S. remote work.
Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Hagerty Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hagerty and has not been reviewed or approved by Hagerty.
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Parental & Family Support — Parental leave offerings include 12 weeks paid maternity leave, 4 weeks paid spousal/partner leave, adoption assistance, and a phased return to work. These elements signal strong support for family needs.
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Healthcare Strength — Medical, dental, and vision coverage are presented as comprehensive and paired with standard paid leave programs. This breadth forms a strong core health benefits foundation.
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Retirement Support — A 401(k) program with company matching and an Employee Stock Purchase Program are part of the package. These programs enhance long-term financial security and ownership opportunities.
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What We Do
Hagerty was built by people who love cars. We began as a niche insurance agency offering coverage for collector cars. We’re now a global automotive enthusiast brand and the world’s largest membership organization for car lovers. It's all driven by our love for cars. Our purpose is saving driving. We exist to fuel car culture and ultimately save driving for future generations. Our mission is building a global business to fund our purpose, create a space where team members thrive; and drive positive impact throughout the world. Driving is who we are. Hagerty offers integrated membership products and programs with unique experiences that bring together automotive enthusiasts across the globe. We connect people who love cars through our Hagerty Drivers Club (620,000+ members), entertainment and events such as the Greenwich Concours d’Elegance, The Amelia, The Detroit Concours, Motorlux and the California Mille, as well as valuation capabilities, Hagerty Marketplace, Hagerty Media, and Garage + Social. Hagerty is always looking for talented new team members to help us drive forward. If our purpose, mission and beliefs resonate with you, let’s talk about getting you behind the wheel
