Claims Administrative Support Specialist
Say hello to Hagerty
Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!
As a Administrative Support Specialist, you will be responsible for supporting the department by ensuring quality work through extreme attention to detail, timely processing of requests & documents, compliance with state regulations, and excellent customer service. The ability to work independently within a team in a fast-paced environment is a must.
What you will do
- Providing exceptional customer service internally & externally
- Showcasing quality listening to understand & address each request
- Demonstrating solid time management skills
- Producing results by executing tasks and staying action oriented
- Maintain compliance through timely processing
- Maintain a high level of accuracy
- Understands how to make payments and understand what services we offer
- Maintains accuracy in documentation, executing tasks, and communicating with the team
- Monitors various work queues as outlined by management
- Multitasks through multiple systems
- Listens to understand & identify needs of the department
This might describe you
- Must be customer focused, detail and action oriented
- Can work independently or within a group
- Excellent verbal and written communication skills
- Ability to maintain confidential information
- Demonstrate proficiency with computer software
- Must exhibit core values
- Must maintain impeccable attendance
Other things to note
- This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
- The regular business hours for this position will be Monday - Friday, 8:00 am - 4:30 pm ET.
- The compensation for this position will be $20.51 per hour with full benefits.
- Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
#LI-Remote / LI-Hybrid / #LI-Onsite
EEO/AA
US Benefits Overview
Canada Benefits Overview
UK Benefits Overview
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Exceptional customer service skills
- Strong attention to detail and high level of accuracy
- Time management and ability to multitask across multiple systems
- Excellent verbal and written communication skills
- Ability to maintain confidential information
- Proficiency with computer software
- Ability to work independently and within a team
- Impeccable attendance
- Understanding how to make payments and knowledge of services offered
- Familiarity with public company requirements including Sarbanes Oxley (SOX), where applicable
Hagerty Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hagerty and has not been reviewed or approved by Hagerty.
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Parental & Family Support — Parental leave offerings include 12 weeks paid maternity leave, 4 weeks paid spousal/partner leave, adoption assistance, and a phased return to work. These elements signal strong support for family needs.
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Healthcare Strength — Medical, dental, and vision coverage are presented as comprehensive and paired with standard paid leave programs. This breadth forms a strong core health benefits foundation.
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Retirement Support — A 401(k) program with company matching and an Employee Stock Purchase Program are part of the package. These programs enhance long-term financial security and ownership opportunities.
Hagerty Insights
What We Do
Hagerty was built by people who love cars. We began as a niche insurance agency offering coverage for collector cars. We’re now a global automotive enthusiast brand and the world’s largest membership organization for car lovers. It's all driven by our love for cars. Our purpose is saving driving. We exist to fuel car culture and ultimately save driving for future generations. Our mission is building a global business to fund our purpose, create a space where team members thrive; and drive positive impact throughout the world. Driving is who we are. Hagerty offers integrated membership products and programs with unique experiences that bring together automotive enthusiasts across the globe. We connect people who love cars through our Hagerty Drivers Club (620,000+ members), entertainment and events such as the Greenwich Concours d’Elegance, The Amelia, The Detroit Concours, Motorlux and the California Mille, as well as valuation capabilities, Hagerty Marketplace, Hagerty Media, and Garage + Social. Hagerty is always looking for talented new team members to help us drive forward. If our purpose, mission and beliefs resonate with you, let’s talk about getting you behind the wheel
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