Who we are
The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.
Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.
Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.
About the role
We’re looking for an Auto Claims Adjuster - Total Loss who is excited about a unique opportunity to help build modern commercial insurance from the ground up!
In this role, you will play a critical role in driving Vega’s world-class claims organization by handling complex total loss decisions, conducting vehicle valuations, and managing the end-to-end total loss claim settlement process for our insureds and claimants.
We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position based out of our Atlanta office.
What you’ll do
Manage Total Loss Settlements: Own the evaluation, negotiation, and resolution of total loss auto claims, ensuring accurate ACV (Actual Cash Value) determinations and timely settlements.
Valuation & Salvage Operations: Review vehicle appraisal reports, assess salvage values, calculate net payouts, and coordinate directly with salvage vendors to manage vehicle titling, towing, and disposition.
Provide Expert Claims Guidance: Serve as the primary point of contact for insureds, claimants, and lienholders, offering empathetic, clear updates on vehicle valuations, lien payoffs, and settlement documentation.
Document & Title Processing: Guide customers through the total loss administrative workflow, including power of attorney forms, title transfers, owner-retained salvage options, and state regulatory compliance.
Cross-Functional Collaboration: Partner with primary claims adjusters, legal teams, and external vendor partners to streamline the total loss pipeline and improve overall claims cycle time.
About You
2+ years of experience in auto claims adjusting with direct experience handling auto total loss evaluations, title processing, and salvage administration.
Active Adjuster License preferred (or willingness to obtain within 90 days).
Strong background in Commercial Auto Insurance or Property & Casualty (P&C) insurance.
Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms.
Strong negotiation, communication, and conflict-resolution skills.
Ability to thrive in a high-growth, fast-paced environment while maintaining meticulous attention to detail.
High school diploma or equivalent (Bachelor's degree preferred).
Benefits
Competitive salary
Medical, dental & vision insurance
401k with company match
Flexible PTO
Coffee bar and snacks
Onsite parking
Monthly lunches
Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.
Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
Skills Required
- 2+ years of experience in auto claims adjusting
- Direct experience handling auto total loss evaluations
- Experience with title processing and salvage administration
- Active adjuster license
- Strong background in Commercial Auto Insurance or Property & Casualty insurance
- Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms
- Strong negotiation, communication, and conflict-resolution skills
- Ability to work in a high-growth, fast-paced environment with strong attention to detail
- High school diploma or equivalent
- Bachelor's degree
Vega Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision, with multiple listings stating 100% employer‑paid plan options. This substantially elevates the value of the total rewards package.
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Retirement Support — A 401(k) with up to a 4% company match is consistently advertised across postings. This provides meaningful long‑term savings support alongside base pay.
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Wellbeing & Lifestyle Benefits — Listings highlight a wellness reimbursement and a work‑from‑home stipend, with some locations noting onsite perks such as a gym, snacks, parking, and monthly lunches. These additions complement core benefits and support hybrid/remote work setups.
Vega Insights
What We Do
We are the premier AI-native Claims TPA, that blends the technical expertise of our adjusters and the benefits of modern technology. We have an unwavering commitment to be a proactive risk management partner to our clients, drive industry-leading outcomes, and create a fundamentally more data-rich, transparent and better claims experience. We are backed by General Catalyst, Lightspeed, and Valor Equity Partners. Vega is trusted by leading carriers, MGAs, re-insurers, captives and self-insureds. We have offices nationwide, including Atlanta, Columbus and New York.
Vega Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
