Claims Account Specialist

Reposted 2 Days Ago
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Hartland, WI, USA
In-Office
Entry level
HR Tech • Insurance • Professional Services • Financial Services
The Role
Manage high-volume administration of pre-tax benefit plans (FSA, HRA, ICHRA, HSA), process claims and reimbursements, handle enrollments and payroll status changes, support client and participant inquiries, implement plan setups, and maintain compliance and documentation.
Summary Generated by Built In

Benefits Administration | Client Relations | Financial Accuracy | High-Volume Processing
If you have experience in Client Relations, Accounts Payable, Accounts Receivable, Payroll Processing, Banking Operations, HR, Employee Benefits, or Insurance Claims, your background aligns exceptionally well with this opportunity.
We are hiring a Claims Account Specialist to manage the day-to-day administration of pre-tax benefit plans for an assigned group of clients. This high-volume, fast paced position requires strong multi-tasking and organizational skill and includes validation of claims and process reimbursements, status changes, enrollments, responding to client and participant inquiries and implementation of plan set-ups/changes. 
What You’ll Be Responsible For

  • Providing a high level of professional service to DBS clients and benefit plan particpants.
  • Validation of claims and process reimbursements and ensuring financial accuracy
  • Managing enrollments, eligibility updates, and payroll-related status changes
  • Administering FSA, HRA, ICHRA, HSA, and other customized benefit plans
  • Responding to client and participant inquiries professionally and efficiently
  • Implementing plan setups and processing plan changes
  • Maintaining compliance and documentation standards

Backgrounds That Translate Well to This Role
We strongly encourage candidates with experience in:

  • Accounts Payable (AP)
  • Client Services
  • Payroll processing
  • Banking or financial operations
  • Human Resources administration
  • Employee benefits administration
  • Insurance claims processing
  • TPA or carrier environments
If you’re accustomed to handling financial transactions, reviewing documentation for accuracy, meeting processing deadlines, and maintaining confidentiality — this role will feel familiar and rewarding.
What You Bring
  • Proven ability to provide a high-level of customer service
  • Strong organizational skills with exceptional attention to detail
  • Analytical thinking and sound problem-solving ability
  • Basic math/accounting competency
  • Ability to multi-task effectively in a fast-paced environment
  • Professional communication and interpersonal skills
  • Flexibility and ability to shift priorities quickly
  • Proficiency in Microsoft Office 365, including Excel
  • Ability to effectively work with personnel of varied skill levels and work through challenging situations efficiently.
  • Minimum of two  years experience in a professional work environment working directly with customers/clients.
  • Previous experience in claim validation, payroll, banking or insurance environment is required.

Why This Role Matters
Behind every processed claim is an employee relying on accurate, timely reimbursement. Your work directly impacts client satisfaction and participant experience.
If you thrive in structured, high-volume environments where accuracy and follow-through are non-negotiable — we’d like to connect.
Apply now, it’s quick and mobile-friendly https://diversifiedbenefitservices.applytojob.com/apply

 

 

Skills Required

  • Proven ability to deliver high-level customer service
  • Strong organizational skills with exceptional attention to detail
  • Analytical thinking and sound problem-solving ability
  • Basic math / accounting competency
  • Ability to multi-task effectively in a fast-paced environment
  • Professional communication and interpersonal skills
  • Flexibility and ability to shift priorities quickly
  • Proficiency in Microsoft Office 365, including Excel
  • Strong technical aptitude and ability to learn new systems
  • Experience in Accounts Payable, Accounts Receivable, payroll processing, banking operations, HR, employee benefits, or insurance claims
  • Experience administering FSA, HRA, ICHRA, HSA, or other customized benefit plans
  • Ability to maintain confidentiality and meet processing deadlines
Am I A Good Fit?
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The Company
75 Employees
Year Founded: 1987

What We Do

Diversified Benefit Services, Inc. (DBS) is a Wisconsin-based, industry-leading third-party administrator (TPA) established in 1987. The company specializes in providing comprehensive plan design and reimbursement strategies, along with communication and enrollment solutions for various tax-advantaged benefit plans, including Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs), ICHRAs, and COBRA.

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