Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.The Team:
Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for more than 20 claim departments and 3 Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth.
Skills Necessary:
- Navigate multiple systems
- Collaborative mindset
- Curiosity
- Professional writing
- Willingness to seek out resources
- Self-motivated
Essential Job Functions and Responsibilities:
- Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
- Perform claim operations and payment functions for one or more lines;
- Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
- Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
- May perform systems functions, including determining errors/corrections on claims system(s).
- Update claim files and maintains, corrects and/or updates data using office technology
- Learns basic claim handling and how support is necessary
- Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
- Perform mail functions including research to identify recipient for misdirected mail within the company or externally
- Exhibits ability to use appropriate resources necessary to complete support requirements
- Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
- Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
- Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
- May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
- May assist in training less experienced Claim Operations Professionals
- Complies with company and regulatory guidelines
- Performs all other duties as assigned
- Participate in industry based continued education
Job Profile:
Education: High school diploma or equivalent
Experience: 0-5 years of related experience
Performs work under supervision. Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.
Business Unit:
Corporate ClaimsBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- High school diploma or equivalent
- 0-5 years of related experience
- Ability to navigate multiple systems
- Professional writing and correspondence skills
- Collaborative mindset
- Self-motivated and willing to seek out resources
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
