Citrix Systems Engineer

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office Locations: St. Petersburg, FL, Southfield, MI, Memphis, TN, or Denver, CO

Job Summary:

Using business driven requirements, plans and designs enterprise systems supporting the Digital Workplace end user computing environment including the implementation of hardware and software products and testing technology solutions. Monitors the day to day performance of the infrastructure and may work with project teams on the integration of new systems. Creates strategies and develops resolutions for complex problems, incidents, and outage situations. Primary focus will be towards the Citrix Virtualization environment supporting a non-persistent virtual desktop deployment.

Essential Duties and Responsibilities

• Analyzes system requirements, including identifying interactions and appropriate interfaces between affected components and sub systems.

• Proactively plans capacity of platforms and applications.

• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine software and hardware configuration.

• Participates in software system testing and validation procedures, programming and documentation.

• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.

• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:

• Knowledge of the following strongly preferred (depending on assigned area):

• IP network design practices and principles with emphasis on end user compute

• Citrix NetScaler configuration and administration

• Competency in developing highly secure solutions with Citrix technologies i.e. NetScaler, CVAD, and MCS

• Windows Server and Workstation Operating Systems.

• Hardware configurations and components for desktops and servers.

• Security best practices for client and server systems including Windows and macOS platforms.

• System monitoring and event analysis.

• Virtualization concepts and technologies including Citrix, VMware, and Application layering

• Citrix Cloud, Azure VDI, W365

• Familiar with Storage Area Networks and Cloud storage solution

• Operating systems, management tools, 3rd party solutions, and hardware (desktops and servers) including Windows and macOS.

• Server/desktop image creation and related processes and procedures.

• 3rd level support for resolution of compatibility and performance issues.

• Server provisioning and monitoring using industry-leading management tools.

• Automation platforms such as SCORCH and Resolve

Skill in:

• PowerShell scripting

• Automation

• Network Fundamental

• Advanced troubleshooting with login performance, Group Policy, etc.

Ability to:

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Work a non-traditional schedule including on-call hours on a frequent or rotating basis.

Education/Previous Experience:

• Minimum of a Bachelor's degree MIS, Computer Sciences or related degree and 0 to 2 years of relevant experience or a combination of education, training and experience.

Licenses/Certifications:

• Nice to have: Citrix CVAD and/or Citrix Networking, Microsoft Azure Fundamental

• CISSP or ability to obtain within 6 months of hire.

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm