Job Description:
Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland.
This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager and related telephony systems. Responsibilities include voice network configuration, dial plan management, system maintenance, performance monitoring, and technical support to ensure reliable communications services.
Job Responsibilities:
- Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
- Plan and coordinate routine system maintenance, including updates and upgrades.
- Maintain accurate documentation of system configurations and changes.
- Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
- Monitor voice systems for performance and compliance with service-level agreements (SLAs).
- Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.
Minimum Requirements:
- Seven (7) years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
- Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university. Five (5) years of additional systems administration experience may be substituted for the degree.
- Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
- Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
- Working knowledge of H.323 and SIP protocols.
- Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
- DoD 8570 IAM Level II certification required.
Why Join Quevera?
Award-Winning Culture
Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.
Outstanding Benefits
We invest in our employees and their families through a highly competitive benefits package, including:
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured iQTouch Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1
Skills Required
- Seven years of systems administration experience supporting programs and contracts of similar scope, type, and complexity
- Bachelor’s degree in mathematics, science, engineering, statistics, engineering management, or a related discipline; five additional years of systems administration experience may substitute
- Experience configuring and administering TDM and VoIP telephone call management systems, including Nortel Meridian PBXs and Cisco Unified Communications Manager
- Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure
- Working knowledge of H.323 and SIP protocols
- Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi
- DoD 8570 IAM Level II certification
What We Do
Quevera provides custom software engineering services across the entire spectrum of the software development lifecycle. We have extensive experience in partnering with our customers to gain a comprehensive understanding of the business problems presented to federal agencies, local governments, financial institutions, health care organizations and educators. Quevera is a company founded by a core group of technologists and business professionals who shared a revolutionary vision for how a software company could succeed while adhering to set of core values that governed its partnerships with its customers, employees and corporate partners. With over a century of combined experience in the government, intelligence and corporate sectors, we have the experience and technical know-how knowledge to first listen, understand and deliver innovative products and services designed to reach the core problem for unique business problems.
