Black Box

Network Voice Engineer

Sorry, this job was removed at 04:09 a.m. (CST) on Monday, May 04, 2026

Hiring Remotely in United States

Remote

Information Technology

The Role

Network Voice Engineer – Staff Augmentation For BMO Branch Conversion for FCB

About this Role:

This role is for a highly skilled, empathetic Cisco Voice Technical Operation Engineer with a solid background/experience in Cisco Call Manager, UCCX, Akkadian, Cisco Cube and SIP. The ideal candidate will be driven to problem solve and develop Voice Engineering standards. Work with assigned Project Manager on the BMO Branch Voice projects. Responsible for the FCB Voice design and implementation for the BMO Conversion.

Responsibilities

Expert in Cisco Voice Products V15
Works with Global Voice Engineering and Voice Tier 2 staff
Creates Visio Drawings for the Cisco Voice Infrastructure
Follows FCB standards for Cisco Voice Systems including, Operations process, backups and DR
Works documenting all Cisco Voice Infrastructure
Primary Voice engineer for BMO Voice branch conversion and uses the FCB Voice Branch Site readiness templates, standards and testing models
Interfaces with all Data Network Team, Voice Operations team and Cisco TAC

Skills and Requirements

Highly skilled in Cisco Voice platforms including Cube, CUCM, UCCX and Expressway.
Visio and past Cisco Voice design documentation with drawings, IP, Ports, SIP traffic pattern and more.
Experience with LFI, PCI and other compliance for voice systems
Experience with Jira is a plus
Experience with Data Network DHCP, Voice Vlan’s and Voice QOS
Experience with Branch Cisco Voice technology
Experience with Akkadian Software is a plus
Prior experience working in Financial Services, Commercial Banking or Technology is a plus
Able to multi-task, prioritize, and manage time. (Jira)
Ability to work well in a Global team and as an individual contributor
Leader for voice team to engineer existing FCB Voice Branch template design to implementation.
Good Communications skills to turnover Voice Operations team to a Voice Tier 2 team
Required to work some weekends and on the BMO branch conversion weekend.
Must have good people skills and professional representation for the Voice team.

Experience

3 years’ experience on Cisco Voice platform
Minimum of 3-5 years’ experience Cisco voice infrastructure V14 and V15.
Required Cisco voice platform and SIP services experience
Working in a global company, understanding team collaboration across different geographies, time zones and culture

Education

Bachelor's degree or equivalent practical experience of 3-5 years or more

About Us

What's in it for You?

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

View all jobs at Black Box

View Black Box Profile

Report Job

Similar Jobs

Pindrop

Network Engineer

Artificial Intelligence • Cloud • Mobile • Security • Software

Remote

252 Employees

130K-180K Annually

Applied Systems

Staff Devops Engineer

Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics

Remote or Hybrid

United States

3040 Employees

110K-175K Annually

Applied Systems

Quality Engineer

Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics

Remote or Hybrid

United States

3040 Employees

60K-110K Annually

Applied Systems

Devops Engineer

Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics

Remote or Hybrid

United States

3040 Employees

60K-120K Annually

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Plano, TX

5,000 Employees

What We Do

Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.