nandha
Krg tech Inc
661 367 8000 *304
Job DescriptionManage and maintain Video conferencing equipment and performing daily health checks.
- Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.
- Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
- Provide first line fault monitoring on the customers video networks making best use of available network management tools.
- Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
- Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)
- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.
- Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc. is an added advantage
- Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS and CUCM and MCU is an added advantage.
- Deal with Level 1 and Level 2 tickets.
- Avaya phone & cabling knowledge.
- Ready to work on 24X7 support.
Please let me know if you have any Q
QualificationsAvaya,Cisco
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience troubleshooting video conference and audiovisual equipment
- Knowledge on Avaya phone systems
- Knowledge of Cisco video infrastructure
- Ability to handle Level 1 and Level 2 tickets
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
