CIS Systems Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – SC2026/004822

Role Duties and Responsibilities

• In close coordination with the CIS capability Service Delivery manager, CSI Engineers and developers, the Contractor shall perform the following activities:
• Design and configure virtualisation environment for NNGEM application.
• Configure and integrate NNGEM application with NATO Identity Management system.
• Provide support for developers for Red Hat UBI and application components in application of NCIA security guidelines. Delivery of ""As-Built"" documentation using provided template.
• Development and implementation of centralized backup/restore procedures for containerised application.
• Configuration and deployment of monitoring solution for managed applications.
• Create technical procedures (SOP - Standard Operating Procedures) and instruction (SOI - Standard Operating Instructions) for administrative activities and maintenance tasks.
• Execute on-the-job training sessions according to approved training package.
• Deploy, according to installation manual, NUCOM/NNGEM application for each site.
• Deploy NUCOM/NNGEM updates according to provided schedule (3 updates a year – one update every four months),
• Manage issues registered by users:
  • Resolve incidents up to Level 2 support expertise,
  • Escalate incident if needed to Level 3 support.
• Review and provide constructive feedback on:
  • Hardening procedures (Security Guidelines),
  • Identity management procedures,
  • Backup/restore procedures,
  • NNGEM installation manual.

Essential Skills, Experience and Certifications

• Comprehensive knowledge of the principles of computers and communication security, networking, and the vulnerabilities of modern operating systems and applications.
• At least 2 years practical experience of implementation, maintenance and support of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Practical experience troubleshooting technical issues and providing technical support to end-users.Proven experience with virtualization technologies like VMware vSphere or Microsoft Hyper-V.
• Proven experience in management of Windows- and Red Hat based environments, including servers and clients in distributed environment.
• Proven experience in Identity and Access Management using native Red Hat and Microsoft providers as well as Identiy Broker solutions
• Proficiency in at least one scripting language such as PowerShell or Python, for automating deployment, administrative tasks, and operational procedures.
• Practical experience in troubleshooting IT infrastructure related issues, perform regular maintenance
• Practical experience in implementing CIS Systems monitor capabilities using Zabbix
• Practical experience in backup/restore operations for containeraised applications.
• Very good knowledge of spoken and written English as work is conducted in English
• The possession of one or more of the following industry certifications will be considered as an asset:
• Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified: Identity and Access Administrator Associate
• Zabbix Certified Professional (ZCP)
• IT Trainer Certification (such as RHCI, CompTIA CTT+, MCT, CCSI, etc)

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance