At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
- At least 2 years’ experience in similar capacity is required for this position
- Experience on phone, email and live chat support preferred but not required
- Experience in Technical Support for TELCO account is highly desirable
- Has strong verbal and written communication and comprehension skills
- Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Must be amenable to work in BGC, Taguig
Skills Required
- At least 2 years' experience in a similar role
- Experience handling phone, email, and live chat support
- Technical support experience for TELCO account
- Strong verbal and written communication and comprehension skills
- Good problem solving and critical thinking with focus on issue resolution and customer satisfaction
- Willingness/ability to work onsite in BGC, Taguig
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
