1. Project Delivery & Governance
- Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
- Establish clear scope, timelines, milestones, and KPIs
- Drive SteerCo reporting, risk management, and issue resolution
- Ensure alignment with PMO governance and transformation roadmap
2. Digital channel development: manage the development of
- Customer-facing platforms (web/app/self-service portals)
- Partner platforms (API integrations, embedded insurance)
- Ensure seamless omnichannel experience across Agency, Banca, and Partnerships
3. Data-Driven Performance Management: Define and track KPIs:
- Digital sales tracking
- Conversion rates
- Customer engagement & retention
- Use analytics to optimize funnel performance and user journeys
- Realized benefit reporting post launch
4. Transformation & Other business supports
- Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
- Assistance with the digital partner onboarding process
- Other ad-hoc request as assigned by Line Manager to support for business requirements
Qualification:
- University degree in Business, IT, Engineering
- PMP / Agile certification is a plus
Experience:
- 5 years in project management / digital / transformation
- Experience in insurance, banking, fintech, or e-commerce
- Proven track record delivering digital platforms or channel transformation
Knowledge:
- Strong project management (Agile/Waterfall)
- Understanding of APIs & system integration, Customer journey design, Digital sales funnels
- Excellent stakeholder management & communication
- Data-driven and growth mindset
Skills:
- Good interpersonal skills
- Good communication in English
Job’s attributes: Details oriented, ethics, and technology.
Skills Required
- University degree in Business, IT, Engineering
- 5 years in project management / digital / transformation
- Experience in insurance, banking, fintech, or e-commerce
- PMP / Agile certification is a plus
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
