The Global Head Insurance Learning-Underwriting & Technical Excellence is responsible for designing and implementing comprehensive learning and development strategies focused on the upskilling and continuous education of underwriters and claims adjusters. This role spans across Chubb’s global products, markets, customer segments, industry practices and distribution channels.
The incumbent will work closely with Business Heads, HR Business Partners, the Global and Regional Talent & Development teams to implement learning programs and practices to develop and engage employees to achieve business priorities and objectives.
This position requires a collaborative leader with a growth mindset who has the maturity, judgment, energy and discipline to effectively deliver in Chubb’s fast paced and matrixed environment. Individuals with extensive underwriting audit experience or those who have worked within a Chief Underwriting Officer organization are of particular interest to Chubb for this role.
The role reports to the Executive Vice President, Chief Talent Officer. The ideal candidate will sit in our New York, NY, Philadelphia, PA or Simsbury, CT offices. Other Chubb office locations may be considered.
Responsibilities:
- Develop and execute a global learning strategy focused on underwriting and claims excellence
- Oversee the design, development and delivery of training programs, ensuring alignment with compliance, regulatory, and industry standards
- Provide blended learning solutions, including in-person, virtual and digital learning platforms
- Lead holistic approach to Early Career learning, including Associate, Apprentices and Interns
- Identify opportunities for bespoke, product-specific curricula for experienced employees
- Partner with Talent & Development colleagues to deliver region-specific learning initiatives
- Oversee a relationship management model that balances multiple stakeholders (e.g., Business Leaders, HR, Region/Business L&D) while effectively deploying global resources in an agile way
- Lead skills-based learning initiatives to bridge workforce skill gaps tied to skills taxonomies
- Maximize Oracle and LinkedIn Learning functionality to scale access to and impact of learning
- Design and deliver skills academies for critical roles in tight partnership with Business Units
- Clearly define and measure learning outcomes, including enhanced levels of authority
- Shape and refine Learning function’s operating model to ensure efficiency and effectiveness
- Implement learning platforms and AI technologies that optimize resources and scale learning
- Manage learning budgets, vendor relationships, and external education partners
- Extensive experience (10+ years) in learning and development roles within insurance
- Deep understanding of insurance operations, especially underwriting and claims workflows
- Knowledge of regulatory requirements and professional standards in major insurance markets
- Familiarity with learning technologies and emerging AI-enabled platforms
- Strategic leadership; stakeholder engagement and influencing skills
- Demonstrated ability to attract, develop and retain high-performing team
- Experience managing a geographically dispersed team; preferably including outside the U.S.
- Ability to collaborate across all levels of the organization and manage complex projects
- Ability and comfort in presenting and facilitating effectively to small and large audiences
- Data-driven, with experience in applying analytics to learning outcomes
The pay range for the role is $200,000-$250,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Extensive experience (10+ years) in learning and development roles within insurance
- Deep understanding of insurance operations, especially underwriting and claims workflows
- Knowledge of regulatory requirements and professional standards in major insurance markets
- Familiarity with learning technologies and emerging AI-enabled platforms
- Strategic leadership; stakeholder engagement and influencing skills
- Demonstrated ability to attract, develop and retain high-performing team
- Experience managing a geographically dispersed team; preferably including outside the U.S.
- Ability to collaborate across all levels of the organization and manage complex projects
- Ability and comfort in presenting and facilitating effectively to small and large audiences
- Data-driven, with experience in applying analytics to learning outcomes
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
