WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
**Immediate openings, ability to start in days!!**
Starting Pay - $16.90 + TIPS!
Holiday Pay – 1.5x pay for worked holidays!
Free Sundae or shake on every Shift!!
Employee Discount – 50% off everything!
Quarterly Bonus opportunity!!
Store Hours – Monday - Saturday 9:00am - 8:00pm ; Sunday 10:00am - 8:00pm
Shifts could be up to 2 hours before/after store hours for prep/cleaning.
Restaurant/Retail Associate – this position will perform all restaurant and retail duties.
Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!
Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.
To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
- Provide exceptional Guest service
- Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
- Assemble various proprietary retail items per the Recipe Guidelines
- Maintain adequate supply of all retail product both on the sales floor and in back stock
- Ensure all product is appropriately priced and signed per Company Guidelines
- Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Gift-wrap as needed items for sale per Company Guidelines and Standards
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
- Maintain the stockroom in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down Fountain Area
- Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
- Maintain the proper level and all required ice cream flavors
- Keep knowledge level current of all fountain products and their required preparation
- Work as a "Topper" or "Scooper" as needed
- Perform "Semi-Table Service" function as part of overall Guest Satisfaction
- Maintain all Candy Making equipment and supplies in good working order, and know all recipes
Specific Knowledge and Skills:
- Basic math computation skills
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
- Ability to operate a dishwashing machine
Education and Work Experience:
- Must be 18 years old
- High school diploma preferred
Skills Required
- Must be at least 18 years old
- Ability to work all shifts, including nights and weekends
- High energy, reliability, and strong work ethic
- Basic math computation skills
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse team and handle adversity professionally
- Ability to manage time effectively
- Ability to provide superior guest service with a pleasant demeanor
- Ability to operate a dishwashing machine
- High school diploma
- Previous retail experience
What We Do
The Lindt & Sprüngli Group - premium chocolate for more than 175 years Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During 175 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate. The beginnings of Lindt & Sprüngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprüngli & Son, at that time yet a partnership. Since then, the company has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprüngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprüngli, are still alive. Today, quality chocolate products by Lindt & Sprüngli are made at 12 own production sites in Europe and the USA. They are distributed by 36 subsidiaries and branch offices, in more than 530 own stores, and also via a comprehensive network of more than 100 independent distributors around the globe. With more than 14,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.2 billion in 2023.
