Chinese-Speaking Operations Specialist (with HSK/TOCFL 4+ certificate) (GBS Specialist)

SGS is a global leader in testing, inspection, and certification, helping companies ensure quality and compliance. The GBS team in the Philippines provides operational support to international affiliates.

Job Title

CBE GBS Specialist (Chinese)

Reporting Line

GBS BA Manager

Primary Responsibilities

• Review of documents in accordance with provided Work Instructions
• Process report packs in SGS BA systems
• Generate and issue certificates
• Check submitted documents and issue invoice to clients
• Perform administration tasks in an efficient and accurate manner

Specific Responsibilities

• Create review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate).
• Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.
• Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.
• Generate Certificates once Certification Decision is made.
• Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval.
• Review submitted documents and information and issue invoice to clients.
• Validate invoice entries with BOSS application reports.
• Provides suggestions on process improvements.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe
  • situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to
    HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  • Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • Fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established

Profile

• Graduate of Bachelor’s Degree
• Minimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applications
• Adept at queries, report writing and presenting findings
• Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)

Required Skills

• Outstanding sense of organization, detail-oriented and meticulous
• Strong analytical skills with ability in managing and processing data
• Ability to produce clear and organized reports and e-mail/correspondence
• Must possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4)
• Customer focus, delivery and results oriented
• Adaptable to change and works well under pressure
• Team player and able to work with minimum supervision