Roles and Responsibilities
- Outage Lifecycle Management:
- Efficiently manage the outage lifecycle for the region.
- Ensure compliance with global and regional standards.
- Drive operation excellence:
- Define and run standard operating rhythms and rigors.
- Align rhythms to region and global standard requirements
- Proficient in tools & system, translate data into actions
- Aware of global business processes, tools and systems supporting the CPM in efficient outage management, and customer management.
- Able to break down complex business problems and provide solution using available systems and tools.
- Process Simplification / drive lean initiatives:
- Think innovatively to simplify processes & deliverables for the frontline team.
- Challenge the status quo to enhance team efficiency.
- Drive key metrics and performance:
- Identify and drive key business metrics to report sub-region performance.
- Lead monthly operating review, escalate red / help-needed items to solve
- Become key China region contact point / Stakeholder Liaison:
- Act as a bridge between various functional stakeholders.
- Be the point of contact to represent China/Asia for global initiatives
- Serves as a partner / first line of support to front line team / CPM
- Training and Certification:
- Lead the training and certification of the regional CPM group.
- Drive China Field service operational excellence:
- Drive customer service excellence with a focus on SQDC (Safety, Quality, Delivery, Cost).
- Drive a culture of compliance to process, work instructions and conduct fieldwork in accordance with all applicable regulations and employee safety practices
- Lead Asia pole level responsibility for the following deliverables
- Lead outage demand management review (DMR) for the pole, representing Asia pole for outage services forecast 3 years out planning, to identify and deconflict outages and ensure sufficient resources are planned for future, working with both region and global OFS team
- Lead customer experience (CX) management, coordinating post outage CX surveys and action plan preparation with CPM’s to address customer concerns. Co-lead quality rigor by collaborating with pole quality leader, translating global quality initiative to region
Required Qualifications
- Bachelor’s degree from an accredited university or college.
- Lean mindset with a minimum of 8 years of power plant or energy industry-related experience.
- Minimum 5 years of experience in Customer Service, Project Management, or Operations.
- Strong collaboration and team player skills.
- Proactive problem-solving approach and accountability.
- Strong attention to detail and commitment to complete resolution.
- Ability to manage multiple & competing priorities in a fast-paced environment.
- Willingness and ability to travel as required.
Desired Characteristics
- Strong team leader in a dynamic, energetic, and complex environment, equipped with quick learning capability and high level of accountability
- Ability to work on multiple projects simultaneously and collaborate effectively in a cross-functional team
- Ability to interface effectively, influence and build strong network across all levels of the organizations,
- Strong leadership / influence and business / commercial skills – able to work effectively in matrix organization
- Field services experience
- GE gas turbine technical experience
- Experience with services suite of offerings; parts, repairs, and field services
- Experience with data analytics
- Ability to present to senior leadership
- Experience in customer facing roles preferred
Relocation Assistance Provided: No
Top Skills
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
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