Chief of Staff

Primary Function & Responsibilities

Contribute to the strategic direction and prioritization of the broader company goals.

Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives.

Support the growing analytical needs of the business.

Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications

Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team.

Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables.

Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth.

Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals.

Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership.

Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics.

Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points.

Review, design, and execute improvements to org structure

Find knowledge and skills gaps and help address them

Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

Serve as liaison between staff, executives, leaders, and Head of Operations regarding company environment, employee well-being, project updates, proposals, and planning

Experience

Bachelor’s degree or equivalent work experience required

3+ years’ in high-growth startup experience preferred

Knowledge and Technical Skills

Advanced analytics skills and excellent oral presentation skills required

Exceptional ability to convey complex concepts, findings, and strategies in written form

Experience with data analysis

Experience with budget management

Strong project reporting skills, with a focus on interdepartmental communication