Chief of Staff

Who We Are: 

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need:  

The Chief of Staff will report directly to the President and serve as a high-impact execution partner, helping to drive cross-functional initiatives, manage leadership workflows, and bring structure to day-to-day operations. This role is focused on creating leverage for the President and Executive Leadership Team (ELT) by ensuring priorities are organized, aligned, and moving forward. 

This is a high-visibility opportunity ideal for a high-potential individual who thrives in fast-paced environments and is excited to take ownership, operate with urgency, and build a strong foundation for long-term growth and impact at Synapse. 

What You Will Do:  

• Partner closely with the President to manage priorities, coordinate workflows, and ensure effective execution of key initiatives 
• Own ELT agendas, meeting preparation, and follow-ups to drive alignment and accountability across leadership
• Own and drive OKR, MBR, and planning cadences by coordinating inputs, preparing stakeholders, and ensuring accountability and follow-through across teams
• Drive cross-functional initiatives and special projects from ambiguity to execution, ensuring progress and clear outcomes 
• Plan and support leadership offsites and key internal meetings to improve organizational effectiveness 
• Act as a connector across teams, ensuring stakeholders are aligned and workstreams are moving forward 
• Identify gaps, remove blockers, and proactively step in to support business needs with urgency and resourcefulness 
• Support internal communications and preparation of materials for leadership discussions 
• Explore, test, and drive adoption of AI tools and internal workflows to improve efficiency across the organization 
• Assist with analytical work such as tracking progress, synthesizing insights, and supporting decision-making as needed 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:  

• 6-10+ years of experience in consulting, business operations, corporate development, business development, or similar roles in fast-paced or high-growth environments 
• Exceptional written and verbal communication skills, with the ability to build strong relationships across all levels of the organization 
• Demonstrated ability to operate in ambiguity, bring structure to complex situations, and drive workstreams forward
• Experience supporting or driving OKR, MBR, or similar business review cadences, with a focus on coordination, stakeholder preparation, and accountability
• Strong organizational skills and attention to detail, with experience managing multiple priorities, agendas, and follow-ups 
• Proven ability to influence without authority and collaborate effectively across cross-functional teams 
• High ownership mindset with a strong sense of urgency and proactive approach to problem-solving 
• Interest in leveraging AI tools and technology to improve workflows and drive efficiency 
• Strong analytical thinking skills, with proficiency in Excel/Google Sheets and presentation tools 
• Demonstrated ability to take initiative, drive work independently, and follow through without requiring constant direction in a fast-paced, evolving environment 
• Bachelor’s degree required. MBA is a plus but not required 
• Healthcare or health tech experience preferred but not required 

What Sets You Apart:  

• You’re highly organized and take pride in keeping people, projects, and priorities aligned 
• You see around corners and think two steps ahead 
• You’re a problem-solver who brings solutions, not just questions 
• You have a low ego and are willing to roll up your sleeves to do whatever the business needs 
• You build strong relationships and know how to influence without authority 
• You’re curious, proactive, and eager to experiment with new tools, including AI 
• You thrive in fast-paced environments and are motivated by ownership, impact, and growth 
• You want to grow into a senior operator within the company 

What Sets Us Apart:  

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance supported by flexible paid time off (PTO) 
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 
• 401(k) savings plan with employer matching contributions 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.