At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a motivated and organized Chief of Staff to support the CTO and CEO/CPO. In this role, you’ll lead strategic projects, manage planning cycles, and streamline operations to ensure departmental and company success. You’ll influence strategy, improve processes, and foster cross-functional collaboration.
Key Responsibilities
Planning and Operational Design
- Oversee monthly, quarterly, and annual planning processes.
- Collaborate with Finance to build and execute the Annual Operating Plan (AOP).
- Implement and improve product operations (e.g., Agile, Scrum, Kanban).
- Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements.
Strategic Program Management
- Serve as a strategic partner to the CTO and CEO/CPO by driving high-priority cross-company initiatives and ensuring timely delivery.
- Align technical initiatives with business priorities and communicate progress to stakeholders.
- Identify and mitigate risks, resolving roadblocks to keep projects on track.
Communication Strategy
- Develop communication plans to ensure transparency and alignment across teams.
- Act as a bridge between executives and the broader organization.
Metrics & Reporting
- Track and report key metrics to measure progress and drive decisions.
- Provide actionable insights to address gaps and inform strategy.
Qualifications
- 7+ years of experience in program management, business operations, or a related field, ideally in tech.
- Proven success in managing planning cycles and optimizing operations.
- Strong knowledge of business metrics and financial planning.
Skills
- Highly organized with the ability to manage multiple priorities.
- Excellent communication and storytelling skills.
- Strong analytical skills with a focus on data-driven decision-making.
- Collaborative leader with a strategic mindset.
Preferred
- Experience working with C-suite executives and managing cross-functional projects.
- Familiarity with project management tools (e.g., JIRA) and business models
Top Skills
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
