Chief of Staff - IPH

Independence Pet Holdings® (IPH) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

IPH’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services across insurance, pet education, lost recovery services, and beyond across North America.

As a leading authority in the industry, we operate with a full stack of resources, capital, and services that support a multi-brand and omni-channel approach. We operate our own insurance carrier and partner successfully with other carriers, as needed. We believe that pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.

Job Summary:

We’re searching for a highly qualified Chief of Staff to work closely with the IPH Leadership Team and navigate a matrixed organization. From day one, the chief of staff will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives across the organization. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. This role will report to the CEO of Independence Pet Holdings.

Job Location: New York City, NY - hybrid available

Compensation: $175,000 - $215,000 plus Annual Bonus

Responsibilities: 

• IPH leadership team support

• Act as a strategic advisor to the IPH CEO and leadership team

• Work with IPH leadership team to measure and report on-going progress re: key strategic initiatives, deliverables, and action items to ensure strategic alignment and provide for continuous improvements

• Lead and facilitate the IPH Executive Committee bi-monthly business reviews and Executive Committee meetings

• Lead and facilitate quarterly IPH Board preparations and associated committee preparations as needed

• Represent the IPH CEO as directed and acts as liaison between the CEO and other executives, clients and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time

Execution alignment and enablement

• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership

• Assist and communicate with executives in decision-making, program management, and initiative implementation

• Provide support to the leaders through the execution of strategic priorities.

Strategic development and planning

• Partner with business leaders to develop a multi-year strategy which aligns with organizational goals and financial expectation

• Partner with Finance to establish strategic scorecards to measure operational success relative to expected best-in-class results

• Provide Strategic guidance, support and thought leadership across the

• Lead strategic goal deployment process for IPH, partnering with each leader to cascade annual goals in their organization from top to bottom

Project management

Plan, direct and execute large-scale initiatives and special projects as needed

Communications

Partner with communications team and EAs to plan CEO communications events such as quarterly all hands, extended leader meetings, etc.

Education and Experience:

• Bachelor’s degree in business, Master’s degree preferred

• 10+ years in a business or executive management role

• Proven experience organizing and directing multiple teams and departments

• Excellent communicator in written and verbal form

• Extremely versatile, dedicated to efficient productivity

• Experience planning and leading strategic initiatives

• Experience with budget management

• Consulting experience with a focus on operations management

• Proven success in a project coordination role

• Nimble business mind with a focus on developing creative solutions

• Strong project reporting skills, with a focus on team cohesiveness and communication

• Insurance industry experience a plus

Other:

• Some domestic (US) travel is required, and some international travel (CAN, UK, EU) is anticipated.

#LI-hybrid

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)