Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision.
About the roleThe Chief of Staff to the SVP of Product is the strategic thought partner and proxy to the leader. The role exists to scale the product leadership function: by anchoring on the leveraged people problems most central to the org, by owning the external product narrative end-to-end, and by being on point for strategic bets that need a single accountable owner (ex: AI enablement, special projects).
The end goal is a healthy Product org with pillar leads running independently at high quality, decisions made with less latency, and a clearer story about where Product is going, and why.
What you’ll doDesign and run the product leadership team’s rhythms (staff meetings, product reviews, all-teams, offsites): agenda architecture, pre-reads, decision capture, follow-through
Co-own the people rhythms with the HRBP across hiring, calibrations, performance, and talent reviews. Surface emergent structural risks (broken hiring funnels, attrition signals, single points of failure) with proactive solutions
Partners with Technology Operations function to define and improve processes for roadmap planning, driving prioritization decisions, setting annual OKRs and tracking progress to goals throughout the year
Own headcount planning and budget management alongside the Finance and HR Business Partners: annual planning, quarterly reforecasts, hire-prioritization tradeoffs
Drive AI retooling and enablement, including running internal AI masterclasses for leadership and natively embedding AI-enabled processes across the function
Curate the external product narrative (all-hands, written updates, major external talks): operate as a speechwriter, partnering with PR, comms, and brand
Prepare executive briefings and leadership communications, and reduce decision latency across the Product leadership team
Run a recurring org health pulse (engagement scores, regrettable attrition, leveling drift, manager effectiveness), escalating early signals before they become structural problems
10+ years in roles that built product credibility and strategic-narrative chops: strategy with deep product partnership, or a prior CoS role to a senior product or engineering executive at a high-growth tech company
A track record of running people processes at scale (hiring, calibrations, leveling, talent reviews) in a fast-growing organization
Exceptional written communication: you can ghostwrite, synthesize narrative from raw inputs, and draft a board page that holds up under scrutiny
Pattern-matching for organizational dysfunction: the muscle to spot a broken hiring funnel, a single point of failure, or a leadership gap before anyone names it
Comfort operating with influence and without authority across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR
Strong analytical foundation and business acumen: fluent enough in product metrics, financials, and growth analytics to reason about tradeoffs without delegating every quantitative question
Affirm’s next phase of growth depends on Product moving from a function powered by heroics to a function powered by a world-class operating system. The Chief of Staff is the linchpin of the strategic side of that change: the partner who helps make the strategy clear, the org stronger, and the leader’s leverage real.
Base Pay Grade - S
Equity Grade - USA11
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $255,000 - $335,000
USA base pay range (all other U.S. states) per year: $226,000 - $306,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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Skills Required
- 10+ years in roles building product credibility and strategic narrative (strategy with deep product partnership or prior CoS to senior product/engineering exec at high-growth tech company)
- Track record running people processes at scale: hiring, calibrations, leveling, talent reviews in fast-growing organizations
- Exceptional written communication and ghostwriting skills, able to synthesize narrative and draft board-level materials
- Ability to identify organizational dysfunctions and surface proactive structural solutions (hiring funnels, single points of failure, leadership gaps)
- Comfort operating with influence across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR without formal authority
- Strong analytical foundation and business acumen; fluent in product metrics, financials, and growth analytics to reason about tradeoffs
What the Team is Saying
Affirm Compensation & Benefits Highlights
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Healthcare Strength — Benefits include comprehensive medical, dental, vision, and robust mental‑health programs, with $0 employee medical premiums for certain plans. Feedback suggests this combination makes coverage both strong and cost‑effective.
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Parental & Family Support — Birth and non‑birth parents receive 18 weeks of fully paid leave plus a four‑week, full‑pay return‑to‑work transition, alongside family‑planning support. Feedback suggests these policies are a standout strength for those planning or growing families.
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Leave & Time Off Breadth — Generous/flexible PTO is augmented by 20 company‑wide Away Days and additional options like “Life Happens Leave.” Feedback suggests the mix enables both collective recharge and personal time away.
Affirm Insights
What We Do
At Affirm, we help people say yes to the things that matter with flexible, transparent ways to pay over time. No hidden fees, no compound interest, and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
