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Our mission is to raise the standard of healthcare for everyone.
The Role
The Chief of Staff to the CEO will translate strategies into execution across the organization, managing planning, decision-making, and cross-functional initiatives to ensure effective operations and execution at scale.
Summary Generated by Built In
Included Health is hiring a Chief of Staff to the CEO who is equal parts strategic partner and operator. You'll run the Office of the CEO and act as a force multiplier—translating strategy into sequenced execution across the organization. You'll architect and enforce our executive operating cadence so decisions tie to key operational & financial metrics — and then turn those decisions into clear owners, timelines, and measurable outcomes. As the CEO's proxy in key forums, you'll craft narratives, consolidate signal from Finance/FP&A and Operations, and drive cross-functional alignment. Success looks like faster cycles from decision to impact, higher CEO leverage, and durable execution at scale.
Responsibilities:
- Translate the CEO's priorities into a focused, sequenced company plan; pressure-test assumptions and trade-offs with Executive Leadership Team (ETeam) Finance, and Ops.
- Ensure ETeam alignment with annual and quarterly planning milestones and ensure plans tie to key financial and operational metrics.
- Prep the CEO for key forums (board, investors, client execs, all-hands): craft narratives, talking points, and decision memos; drive crisp pre-reads and post-decision follow-through.
- Serve as an extension of the CEO in select meetings; clarify decisions, surface risks, and represent the CEO's perspective with high judgment.
- Design and run the executive operating cadence (ETeam Meetings, key business reviews, weekly staff meetings, executive retreats, etc.) board cycle) with clear inputs/outputs and SLAs.
- Turn ETeam decisions into plans: define owners, commitments, milestones, and success metrics; track to closure and remove roadblocks.
- Drive cross-functional execution for high-stakes programs spanning the organization—coordinate dependencies and land results on time.
- Partner with FP&A on goal/forecast alignment (demand, capacity, hiring plan), highlighting variance and proposing corrective actions.
- Strengthen executive team cohesion—facilitate offsites, set operating norms, and foster direct, constructive debate.
Requirements:
- 5-7+ years in a mix of strategy and execution roles (e.g., Chief of Staff, GM/BU Ops, Product Ops, Corporate Strategy/PE/Consulting) with a track record of shipping cross-functional programs.
- Masters of Business Administration
- 5+ years of experience within the Healthcare Industry
- Operator's toolkit: planning/OKRs, program management at scale, decision memos, dashboards, and exec-caliber communications.
- Financial fluency: can link strategy to P&L, unit economics, run-rate, headcount, and ROI; comfortable partnering with FP&A.
- Exceptional written and verbal communication; can distill complex issues into crisp narratives and drive alignment.
- High judgment and discretion; proven success representing a CEO/ELT internally and externally.
- Strong systems thinking and prioritization; can say no, sequence work, and remove blockers without creating bureaucracy.
- Change-management experience: aligning leaders, communicating change, measuring adoption, and iterating.
- Mastery with modern tooling (OKR/project systems, data dashboards, collaboration suites); builds light, durable processes.
- Bias to action and ownership; comfortable in ambiguity and fast-moving environments.
- Brings positivity, humor, and resilience to the team, helping to make collaboration engaging and rewarding.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Ability to remain seated in a stationary position for prolonged periods.
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
- Ability to interact with leadership, employees, and members in an appropriate manner.
- Ability to travel at least once quarterly.
Pay:
The United States new hire base salary target range for this full-time position is:
Zone D: $226,616 - 258,938 + bonus + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health:
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
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The Company
What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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