Chief of Staff to the CEO

The Opportunity

Qurate Retail Group is seeking a dynamic, experienced, and energetic leader to serve as the Chief of Staff (CoS) to the CEO. This is a position of trust— working with the executive leadership team, board members and extended teams to advance business outcomes and change.

The Chief of Staff is a high-visibility strategic partner and thought leader that leads the coordination and alignment of company-wide initiatives and streamlining high-importance projects and executive-level decision-making. This role serves as an advisor, communicator, integrator, and collaborator in driving the business priorities and any transformation agenda. The role requires meticulous attention to detail, strategic influence, and mastery of communication at the executive level.

The candidate should have a proven track record and strong skills in business operations, communications, customer and partner engagement, and internal stakeholder management. Former Vice President & Chief of Staff, Krystyna Taheri, has moved into a Vice President, Growth & Commerce Operations role. The Chief of Staff role is a pivotal member of the team who should expect and aspire to a similar trajectory into a leadership role in other areas of the business.

Who We Are

Qurate Retail Group is dedicated to providing a more human way to shop. We are the largest player in video commerce (“vCommerce”), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. We combine shopping and entertainment to curate products, experiences, conversations, and communities for millions of highly discerning shoppers.

We comprise six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We reach more than 200 million homes worldwide via 15 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs and in-store destinations.

We are headquartered in West Chester, Pa., and have team members in the U.S., the U.K., Germany, Japan, Italy, Poland, and China.

Your Impact

• Partner with the executive team in prioritizing the company’s strategic agenda, specifically assisting the leadership team in aligning company-wide goals and tracking accountabilities (scorecards) and ensuring transparent cascades to the organization.
• Facilitate optimized ways of working for the executive and extended leadership teams, include owning and advancing the agenda and tracking deliverables as well as thorough and timely planning and preparation of key internal and external milestones for our leadership teams.
• Develop and influence predictable, published business rhythms and cadences to help the company deliver against its priorities (this can include executive and extended LT meetings, all hands, business and functional reviews and CEO connections).
• Lead or coordinate prioritized cross functional projects or operational processes on behalf of the CEO; assemble cross functional teams to drive transformational outcomes. Examples include Transformation PMO, outsourcing efforts, strategic reviews, etc.
• Promote the CEO agenda and accountabilities to ensure execution on high priority strategies and activities.
• Develop a center of excellence around the Chief of Staff function, ensuring cross functional alignment with administrative groups, functional areas, strategy and transformation teams.
• Influence and track all communication and follow ups to the Board of Directors, including quarterly board meetings and Board committee deliverables.

What You Bring

• 8 years of experience in business management / operations or adjacent experiences in management, finance, consulting, or strategic planning.
• Experience operating in both entrepreneurial and corporate environments preferred.
• Facile internal and external stakeholder management.
• Experience solving complex problems and taking initiatives on solutions within large and complex organizations.
• Reputable and effective influencer, notably at all levels of an organization.
• Strong track record driving operational execution and/ or putting operational disciplines in place.
• Project management excellence focused on delivering results.
• Portfolio management & prioritization, working across projects and juggling ever-changing agendas.
• Analytical rigor and natural attention to detail.
• Exceptional written and oral communication, modulating for audiences.
• Bachelor’s degree, MBA preferred.

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. ​

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