Chief of Staff, CEO

Posted 3 Hours Ago
Be an Early Applicant
New York, NY, USA
In-Office
200K-250K Annually
Senior level
Artificial Intelligence • eCommerce • Marketing Tech • Mobile • Software • Conversational AI
The omnichannel marketing platform redefining how brands and people connect
The Role
Serve as the CEO’s thought partner and operational leader during Attentive’s AI-native transformation. Manage company operating rhythms, including OKRs, All Hands, and business reviews; lead strategic initiatives; translate priorities into ownership and milestones; identify and resolve cross-functional risks; prepare executive analyses and communications; and improve company operations through practical AI applications.
Summary Generated by Built In
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role
Attentive is transforming both what we build and how we work. We’ve demonstrated consistent early wins with new AI products and have conviction in our ability to lead the AI future of marketing.

At the same time, we’re rebuilding Attentive as a truly AI-native company, rethinking how teams operate and get work done. This role works directly with the CEO at the center of that transformation, helping turn an ambitious product vision into decisions, company priorities, and results.

It’s an opportunity to take on consequential problems, learn quickly across the business, and have a direct hand in shaping what Attentive becomes.

This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.

What You’ll Accomplish

  • Serve as the CEO’s right hand and thought partner: pressure-test ideas, frame tradeoffs, and work across the organization to turn major decisions into action.
  • Set and manage the company’s operating rhythms, including OKRs, All Hands, and monthly business reviews, with clear decisions, accountability, and follow-through.
  • Lead recurring and one-off strategic initiatives, from defining the problem and developing recommendations through execution.
  • Translate company priorities into clear owners, milestones, and next steps; surface risks and resolve issues that fall between teams. Make sure things get done.
  • Prepare analyses, communications, and documents (e.g. executive agendas) that help the CEO and leadership team make decisions and keep the company aligned.
  • Improve how the company operates, including practical uses of AI to increase speed and effectiveness.

Your Expertise

  • 5–10 years of experience; minimum 2 years consulting, banking, or real startup experience strongly preferred
  • Exceptional analytical ability and judgment; can quickly master unfamiliar topics, ask incisive questions, and turn complex information into clear recommendations.
  • Genuine excitement about Attentive’s mission and ambition to shape the future of marketing
  • Comfortable with a culture of continuous and direct feedback, quick to apply it, and willing to change your mind when the evidence changes
  • Demonstrated ability to influence senior leaders and drive cross-functional work without formal authority – especially when the evidence says you are right and they are wrong
  • Clear and concise communicator
  • High ownership and low ego. Can shape solutions for our most important, ambiguous strategic problems, and also handle the day-to-day operational details needed to move those solutions forward
  • An active AI practitioner with strong conviction in its potential to change how companies operate, backed by hands-on experience

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $200,000 - $250,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-MDK1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Skills Required

  • 5-10 years of professional experience
  • At least 2 years of experience in consulting, banking, or a real startup environment
  • Exceptional analytical ability and judgment
  • Ability to quickly master unfamiliar topics and turn complex information into clear recommendations
  • Ability to influence senior leaders and drive cross-functional work without formal authority
  • Clear and concise communication skills
  • High ownership and low ego, with ability to manage ambiguous strategic problems and operational details
  • Active AI practitioner with hands-on experience applying AI to company operations
  • Ability to work in the New York office Tuesday through Thursday each week

Attentive Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.

  • Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
  • Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
  • Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.

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The Company
HQ: New York, NY
1,000 Employees
Year Founded: 2016

What We Do

Attentive® knows personalized customer experiences require both powerful technology and the right people behind it. Our intelligence layer and agentic AI unify customer profiles and act on real-time data, giving marketers what they need to turn messages into moments across SMS, email, RCS, and push.

Why Work With Us

At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.

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