We're committed to bringing passion and customer focus to the business.
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
The Chief of Staff will serve as the right-hand person to the Chief Customer Officer (CCO). This highly visible role will be partnering closely with global senior leaders across the organization to drive decisions, operational efficiencies and cross-collaboration efforts, playing a pivotal role in ensuring the successful execution of our vision and strategy. This role demands a strategic thinker with exceptional project management skills, capable of driving initiatives forward with precision and efficiency. You will serve as a trusted advisor to the executive team, facilitating communication, fostering collaboration, and spearheading critical projects to advance the company's objectives.
KEY RESPONSIBILITIES
Strategic Partnership: Act as a trusted advisor and operational partner to the CCO, facilitating decision-making and execution of customer and post-sales strategies; represent the CCO in cross-functional forums as needed.
Strategic Planning: Manage the business planning process in collaboration with the customer leadership team to support and inform decisions related to annual planning
Cross-functional Collaboration: Lead cross-functional initiatives for the customer organization in partnership with business leads and project managers to resolve transformation initiatives.
Customer Operations Scaling: Partners with other members of customer leadership team to set and lead priorities, proactively suggest, define, launch, and drive operational initiatives.
Reporting & Insights: Strategize and assess with CCO on the customer performance metrics and results. Work with leaders to align on the business metrics that matter. Develop performance dashboards, coordinate reporting of metrics and analytics, review and analyze data to identify trends and recommend solutions to drive higher impact.
Strategy, Design, and Running of Meeting Cadences: Drive Customer leadership team weekly meetings, All Hands, QBRs; lead staff meetings, and strategy sessions, work across teams to drive preparation for and lead quarterly operating review meetings.
Budget Planning and Management: Partner with finance and Customer leadership on operating budget planning across the organization.
QUALIFICATIONS
Bachelor's degree in business administration, or a related field.
10+ years of customer operations business experience or in a post-sales role
5+ years of experience in project or program management
Demonstrated senior-level leadership experience in customer and business operations in a leadership or chief of staff capacity within a SaaS or Technology company
Sound judgment, critical thinking ability, and ability to adhere to the utmost confidentiality and exercise discretion with confidential and sensitive issues.
Proven experience in managing complex projects with cross-functional teams
Strong analytical skills with the ability to develop and implement effective operation strategies
Excellent verbal and written communication abilities with experience presenting to senior executives
Proven track record of leading teams and driving organizational change
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay Range US - $212,800 - $319,200 USD
The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.
#LI-Remote #L1-CME1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Bachelor's degree in business administration or a related field
- 10+ years of customer operations business experience or post-sales experience
- 5+ years of project or program management experience
- Senior-level leadership experience in customer and business operations or a chief of staff capacity within a SaaS or technology company
- Sound judgment, critical thinking, confidentiality, and discretion with sensitive issues
- Experience managing complex projects with cross-functional teams
- Strong analytical skills and ability to develop and implement operational strategies
- Excellent verbal and written communication skills with experience presenting to senior executives
- Track record of leading teams and driving organizational change
Avid (avid.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avid (avid.com) and has not been reviewed or approved by Avid (avid.com).
-
Leave & Time Off Breadth — Paid time off is described as generous or even unlimited in some teams, helping to offset cash‑compensation concerns.
-
Flexible Benefits — Remote and hybrid flexibility are highlighted as meaningful parts of the package, improving work‑life balance for many roles.
-
Fair & Transparent Compensation — Pay is considered acceptable to good in several functions and locations, with some roles described as market‑competitive.
Avid (avid.com) Insights
What We Do
We help media visionaries create art that colors our perceptions and enriches our culture. We make innovative technology and collaborative tools that inspire and spark joy so creators can entertain, inform, educate and enlighten the world. We believe in our artists. We believe in our industry leaders. And we believe in the future of entertainment. We have a rich, 30-year history of powering media and entertainment. But we know our history doesn’t determine our future, so we are always evolving, committed to making good better and better best. We make many products, but we only do one thing: maximize the mediums of amazing makers. At Avid, every minute, of every day, we are powering greater creators.
