Description
Make a Lasting Impact at the Executive Level
Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community.
We are seeking a strategic, forward-thinking leader to join our Executive Team as Chief Risk & Performance Officer. This high-visibility executive role blends enterprise risk management, compliance excellence, quality improvement, technology innovation, and operational leadership.
Key Responsibilities
Strategic Leadership & Innovation
- Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
- Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.
Team Leadership
- Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
- Provide vision, guidance, and support to foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.
Compliance, Risk & Quality Excellence
- Serve as Corporate Compliance Officer and HIPAA Privacy & Security Officer.
- Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
- Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.
Technology, AI & Operations
- Direct IT infrastructure, cybersecurity, and digital transformation.
- Champion the agency’s Artificial Intelligence strategy — from policy development to tool evaluation and organization-wide implementation.
- Oversee facilities, fleet management, data analytics, and operational systems to ensure efficiency and excellence.
Why Join Us?
This executive role offers the chance to lead critical functions, drive innovation with AI and technology, and shape the future of a mission-driven organization.
How to Apply
Please submit your resume along with a cover letter that describes how your skills, education, and experience align with the requirements and responsibilities of the Chief Risk & Performance Officer role. We are especially interested in hearing about your background in compliance, risk management, technology/AI strategy, and leadership of high-performing teams.
Requirements
Minimum Qualifications
- 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
- At least 5 years of supervisory and leadership experience.
- Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
- High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
- Ability to travel locally between sites, with occasional evening/weekend work as needed.
Preferred
- Bachelor’s degree in a relevant field (may substitute for up to 5 years of experience).
- Experience in Medicaid/Medicare disability services.
Skills Required
- 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs
- At least 5 years of supervisory and leadership experience
- Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management
- High emotional intelligence, excellent communication skills, and ability to influence and collaborate at all levels
- Ability to travel locally between sites and work occasional evenings or weekends as needed
- Bachelor’s degree in a relevant field; may substitute for up to 5 years of experience
- Experience in Medicaid/Medicare disability services
What We Do
Living Resources supports individuals with intellectual and developmental disabilities and other life-challenging conditions, helping them live with dignity, independence, and purpose. The organization provides individualized residential, day, college, counseling, after-school, employment, community-volunteering, and other services in varied settings across the Capital Region. It reports serving more than 1,800 families and individuals through a workforce of over 700 staff members.
