You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
- Provide direction to a service organization that mirrors the adopted mission and core values of the Company. Partners with the sales function & distribution partner to drive changes and continual improvements in the client servicing strategy / model so as to meet the customer needs and business strategic objectives.
- Defines strategic directions for the whole operation of investor services, underwriting, servicing and claims, in support of overall company strategy
- Sets stretch targets and drive initiatives throughout the function to continuously improve productivity and customer satisfaction
- Directs the whole function, manage and allocate resources as to meet the business objectives and financial measurements
- Ensures that operations are continuously upgraded and improved to meet and surpass industry benchmarks
- Oversees the Transformation of processes, improving efficiency and productivity , developing standards and benchmarks, and monitoring performance with respect to standards.
- Considers and approves transactions with high risk/profitability exposures to the company,
- balancing decisions with regulatory and compliance standards and objectives
- Motivate and lead a high performance management team. Develops and maintains a sound plan of organization. Establishes policies to insure adequate management development and to provide for capable management
- Maintain and nurture stakeholder relationships within the wider Sun Life organization, taking opportunities to coordinate and leverage on mutually beneficial programs and processes
Job Category:
Customer Service / OperationsPosting End Date:
29/09/2026Skills Required
- Proven experience directing operations for investor services, underwriting, servicing and claims
- Track record of driving transformation, process improvement, and efficiency initiatives
- Experience setting stretch targets and managing performance against standards and benchmarks
- Ability to consider and approve high-risk or high-profit transactions while balancing regulatory and compliance requirements
- Proven leadership in building and motivating a high-performance management team and succession planning
- Experience partnering with sales and distribution to align client servicing strategy with business objectives
- Strong stakeholder relationship management and ability to coordinate cross-functional programs
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
