Chief Operating Officer

JOB DESCRIPTION 

JOB TITLE: CHIEF OPERATING OFFICER  

EMPLOYEE STATUS: At Will, Salary, Exempt, Full Time  

AGENCY: Central Valley Training Center 

SUPERVISES: Senior Director of Operations, Senior Information Technology Specialist, Facilities and Project Director 

REPORTS TO: Chief Executive Officer 

WORK TYPE: In-Person 

BENEFITS OFFERED: Medical, Dental, Vision, and Life Insurance, 401k, Vacation, Sick, Holidays, and Personal Holidays   

(This job description is not an implied contract for employment.  It is a management tool for assigning work.) 

STATEMENT OF JOB 

The Chief Operating Officer (COO) serves as the operational leader of Central Valley Training Center (CVTC) and is responsible for ensuring the organization consistently delivers exceptional services across all locations while executing the strategic vision established by the CEO and Board of Directors. 

The COO provides leadership and accountability for all field operations, ensuring quality service delivery, regulatory compliance, operational efficiency, participant satisfaction, employee engagement, and financial performance throughout the organization. 

Working closely with the CEO and Executive Team, the COO transforms strategic initiatives into measurable operational results while building a culture of accountability, servant leadership, continuous improvement, and operational excellence. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Executive Leadership 

• Serve as a member of the Executive Leadership Team.  

• Partner with the CEO in developing and executing strategic initiatives.  

• Translate organizational strategy into measurable operational goals.  

• Participate in Board preparation and executive reporting.  

• Lead organization-wide operational initiatives.  

• Provide executive leadership during organizational growth and expansion.  

• Act on behalf of the CEO when delegated.  

Operations Leadership 

Provide direct leadership for: 

• Four Senior Director of Operations 

• 16 Program Directors (through Senior Director of Operations)  

• All operational day program activities  

• New program openings  

• Operational consistency across all locations  

Responsible for ensuring every site operates at the highest standards of: 

• Quality  

• Safety  

• Regulatory compliance  

• Financial stewardship  

• Customer service  

• Staff development  

• Participant satisfaction  

Multi-Site Operations 

Oversee the operational performance of all locations by ensuring: 

• Consistent implementation of CVTC standards  

• Standardized operating procedures  

• Operational efficiency  

• Appropriate staffing levels  

• Excellent participant experiences  

• Strong family satisfaction  

• Positive regional center relationships  

• Safe and clean facilities  

• High employee engagement  

Leadership Development 

Develop exceptional operational leaders by: 

• Coaching Senior Regional Directors  

• Developing Program Directors  

• Conducting leadership meetings  

• Building succession plans  

• Identifying high-potential employees  

• Holding leaders accountable  

• Promoting servant leadership  

• Driving continuous improvement  

Operation Excellence 

Establish and monitor organizational performance through: 

• Key Performance Indicators (KPIs)  

• Operational scorecards  

• Site performance reviews  

• Corrective action planning  

• Best practice implementation  

• Process improvement initiatives  

• Workflow standardization  

• Productivity improvements  

Operation Excellence 

Ensure operational compliance with: 

• California Department of Developmental services 

• Community Care Licensing 

• Regional Center Requirements 

• Health and Safety Regulations 

DESIRED SKILLS AND ABILITIES 

Language Skills: 

• Clear and timely communication with others. 

• Follow written and verbal directions. 

• Present information effectively, accurately and thoroughly in a style others can understand and act upon. 

• Listen to others’ information, asks questions that clarify the intended message, and respond to questions from manager, participants, and outside organizations. 

Writing Skills: 

• Written work is thorough and accurate. 

• Written materials are provided in a timely manner and in a style others can use. 

Mathematical Skills: 

• Calculation of figures and amounts including addition, subtraction, multiplication, division, and percentages. 

• Ability to apply basic math concepts. 

Computer Skills: 

• Experience using network-based system including knowledge of file structure. 

• Excel – Ability to develop and copy formulas, and format worksheets. 

• Word – Ability to keyboard, prepare letters and simple documents including formatting, table development and spell check. 

Training: 

• CPR and First Aid Certification.  

• Non Violent Crisis Intervention Training. 

• Social Effectiveness Training. 

• Positive Behavior Support Training.  

EDUCATION and/or EXPERIENCE 

• A Baccalaureate degree in Business Administration, Healthcare Administration, Organization Behavior, Organizational Development, or in any of the Behavioral Sciences and ten years of proven supervisory experience with increasing responsibility in social/human services areas, or equivalent combination of education and experience. 

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee must have the ability to sit, stand, walk, bend, squat, crawl, climb, run, kneel; use hands to finger controls; and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

• Please note: This job description is not intended to be all-inclusive. The employee will be required to operate a motor vehicle and occasionally travel to various satellite locations. 

• Central Valley Training Center, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment, but rather a management tool for assigning responsibility. 

ESSENTIAL REQUIREMENTS OF THE JOB 

• Must possess a valid California issued Driver’s License; personal automobile liability insurance; a vehicle available for use daily; and a driving record that meets the standards outlined in the Company’s hiring policies. Business Exclusions on automobile insurance policies are prohibited. Employee automobile insurance must include a certificate of insurance verifying their policy does not include a Business Exclusion. 

• Must be willing to travel regionally up to 50% of the time. 

• Must be physically and mentally fit to work with clients who are potentially dangerous to self or others in accordance with the Company’s Physical and Mental Fitness standards; must be willing to complete a health screening physical examination that includes a drug screen and TB test;  and must have the unrestricted capacity to employ Non Violent Crisis Intervention Training for use in difficult situations. 

• Must meet state personnel licensing standards. 

• Must be able to successfully complete CPR and First Aid Certification.  

• Must be willing to work within a culturally integrated workplace, and be willing to respect human differences based upon race, religion or religious creed, religious observance, color, caste, indigeneity, age, sex, sexual orientation, gender identity, gender expression, transitioning, or transgender status, genetic information, national origin, ancestry, protective hairstyles (including, but not limited to braids, twists, and locks, etc.) marital status (includes lawfully recognized same sex marriages), medical condition, disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, reproductive health decision making, off-duty cannabis use, and any other classification protected by federal, state, or local laws, regulations, ordinances, and any other characteristic that distinguishes people from one another. 

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